Join Ryan Graves, Director of Patient Experience, as he sits down with Trevon Norman, Community Coalition Coordinator for the Prevention Alliance for Wichita, for a meaningful conversation exploring:

• Trevon’s role with the Prevention Alliance for Wichita, working alongside volunteers and community leaders to promote positive community change through education, resources, events, and policy initiatives focused on substance misuse, abuse, and mental health
• The powerful role parents play in prevention, and why open conversations and clear expectations can significantly reduce youth use of tobacco, vaping products, alcohol, and drugs
• How the Prevention Alliance takes an upstream approach to prevention, helping young people recognize risks and build awareness early, before challenges arise later in life
• Trevon’s involvement with United Regional’s Patient Family Advisory Council and how patients, families, and caregivers partner with the organization to strengthen safety, enhance quality, and elevate the care experience

Join Ryan Graves, Director of Patient Experience, as he sits down with Emmanuel “Manny” Carrillo, Patient Care Services and full-time Midwestern State University nursing student, for a meaningful conversation exploring:

• His journey from a 0-8 start in amateur boxing to becoming a seven-time USA national amateur champion, two-time junior gold medalist, the nation’s top-ranked amateur boxer, and now a professional boxer
• The discipline, determination, and hard work required to succeed in sports, a career, and life
• His passion for helping others and the path that led him to pursue a career in nursing
• His commitment to making a positive difference for patients and fellow staff members each day in his current role

Join Ryan Graves, Director of Patient Experience, as he sits down with Charity Gilmore, Director of Primary Care Services for URPG, for a meaningful conversation exploring:

• Charity’s journey to the medical profession, including her path to nursing and how her son’s long-term health needs influenced her perspective and empowered her as an advocate for her family
• The role of primary care as the hub of overall health, even for healthy individuals, and the positive impact of URPG’s primary care physicians
• Efforts to reduce new patient wait times for primary care from 18 months in 2025 to about 50 days currently, including recruitment, streamlined workflows, and expanded use of advanced practice providers
• URPG’s reach across the region, serving communities beyond Wichita Falls and supporting patients who drive long distances for access to care

Join Ryan Graves, Director of Patient Experience, as he sits down with Dr. Alan Coleman, Trauma/Acute Care Surgery Medical Director, for a meaningful conversation exploring:

• Dr. Coleman’s many roles — including acute care/trauma surgeon, trauma medical director, wound care medical director, and medical director for the Burkburnett Fire Department
• The people and experiences that shaped his journey — from the impact of his mother on his work ethic and outlook, to the support of his wife, Karen, whom he describes as “the most wonderful person,” and what first drew him to surgery
• The rewards and challenges that come with his work, including the impact of patient outcomes
• The importance of United Regional offering a Level II Trauma Center to serve our community

Join Ryan Graves, Director of Patient Experience, as he sits down with international keynote speaker and author (and recent presenter at a United Regional leadership event!), Galen Emanuele, for a meaningful conversation exploring:

• Galen’s background in improv and how it shaped his ability to connect with others
• Applying the five skills of improv, including practicing “yes, and,” being receptive to ideas, listening with presence, making others look good, embracing change and failure, and staying positive
• Defining culture through how people show up, treat one another, and approach their work together — without dismissing the realities of stress

Join Ryan Graves, Director of Patient Experience, as he sits down with “Kristi” Mahan, Speech Language Pathologist (SLP), for a meaningful conversation exploring:

• Kristi’s fulfillment as an SLP and how she helps patients of all ages improve their quality of life — especially by learning or re-learning how to communicate and swallow
• Her career journey from college until now, including how she loves serving as a member on the Rewards & Recognition Committee and the Brand Ambassador Program
• The quality of rehabilitation services at United Regional and how they allow patients to stay local for services
• Kristi’s advice to new staff: You will never know it all — don’t be afraid to ask questions, seek out a mentor, and share new ideas

Join Ryan Graves, Director of Patient Experience, as he sits down with Carol Stiltner, House Supervisor, for a meaningful conversation exploring:

• The nurse who showed up for her in a moment of fear — and that nurse’s act of compassion that still fuels Carol’s passion decades later
• Why she says she’s never been anywhere quite like United Regional — plus the communication mindset she lives by: listen fully and stay present
• What it means to carry the responsibility of a house supervisor — and why Carol says she’s here to serve
• What she hopes every new nurse learns early, shaped by her work with first-year nursing students at MSU

Join Ryan Graves, Director of Patient Experience, as he sits down with Andrea Anderle, Director of Clinical Education, for a meaningful conversation exploring:

• Andrea’s career journey to her current role, including United Regional’s support of her graduate education
• How creativity can spark new opportunities
• United Regional’s Graduate Nurse Residency Program for ADN and BSN graduates transitioning from student to confident professional in their first year of nursing, and the Nursing Apprentice Program — which was the first nursing apprenticeship in the state of Texas  —  which gives students in their final year of nursing school hands-on experience and additional benefits
• Shared Governance and how it empowers staff to have a voice in decisions that shape their practice, work environment, and daily work

Join Ryan Graves, Director of Patient Experience, as he sits down with Beverly Ballard, Housekeeper, for a meaningful conversation exploring:

• Why everyone at United Regional feels like family to her
• Her fight with colon cancer — twice — and her steadfast belief that God is good, even in the midst of diagnosis
• Her three guiding pieces of advice: have faith in God, work hard, and enjoy life
• What it’s like to receive care as a patient at United Regional

Join Ryan Graves, Director of Patient Experience, as he sits down with some of the Cath Lab team members Larry Dwyer, Cath Lab Coordinator; Chris Clark, Cardiology Nurse; Keith Anderle, Cardiology Nurse; and Zachary McGuire, Cardiology Tech, for a meaningful conversation exploring:

• The life‑saving care delivered every day in the Cath Lab, treating each patient like a member of the team’s own family, and the professional fulfillment that comes with a job well done
• The strong culture within the Cath Lab that supports staff retention, values shared experience and knowledge, and embraces the belief that “all of us is smarter than any one of us”
• Proud and lighthearted moments in the Cath Lab that bring comfort, reassurance, and smiles to patients during some of life’s most challenging experiences
• Patient testimonials highlighting life‑saving cardiac care received at United Regional through advanced technology, allowing patients to stay close to home