This is the second of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

In this session we talk about headspace, and what that looks like - for us it is 'van therapy' and the chance to chat everything through whilst we drive all over the UK delivering to our customers. For us, we like the opportunity to get the emotion out so the logic can come in. To test ideas on an intelligent ignorant person (to your idea). Some great ideas have been borne out of van therapy!

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