In this podcast we talk about Michael's new book which is all about 'moments that shatter' a customer experience, some of the issues that customers face, why and what to do to address them. The book is out - 22nd Feb 2022 - Amazon - go and have a look!!

#podcast #eatyourowndogfood #author #booklaunch #customerexperience

The last of the series!

Today we check in on where we are as a business, how far we've come, as we celebrate our fourth birthday, and share some of the insights on why we have decided its the right time to rebrand. 

We also talk about eggs in wet hankies... and bottom pain, and Sharon's wifi plays up leaving her looking rather confused and awks. Also on YouTube etc, if you wanna see our escapades in full technicolour. 

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Tinpot

This is the ninth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

Today we talk about having a group Everest to go after, to unite us, to smash. How we keep every one on the journey with us and how we empower employees.

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Tinpot

This is the eighth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

In this session we sing. Well, Mark does, in true Mark fashion. And we talk about those that cheer us on and those that dement us - and how sometimes we have the ignore the negatives that come our way and surge on to follow our dreams.

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Tinpot

We paused our CX mini series to talk all things digital and exciting in the Metaverse in episode 20! Have a listen for an intro into this fast paced, shiny world of AI, VR, AR, IoT, IoE, blockchain, NFT, and the metaverse.

We aim to debunk and demystify this topic by talking in our usual light hearted and down to earth way about these topics from a real world application point of view. Come along on this journey of discovery. 

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Leadership #Metaverse #VR #InternetofEverything

This is the seventh of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

In this episode we talk about going that little bit further for the customer and what this might look like. 

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Leadership

This is the sixth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

In this episode we discuss the need for humour, and one of the low moments over the pandemic, when we had to start again from scratch.

Talking of humour, Sharon gets the giggles and struggles to compose herself on camera - we've all been there… right?!!

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Leadership

This is the fifth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

In this episode we discuss 'Intentional Leadership', and 'being a monster, but under control'.

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Leadership

This is the fourth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

In this episode we discuss 'Pulling on the lion's tail' - which is where we juggle prospects, set expectations and deliver the best customer and employee experience as we can in a world where everything constantly changes.

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #PatientExperience

This is the third of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

In this episode we talk about Patient Experience - and how it differs from Customer Experience. Why the human approach is so important and share our own experiences in hospitals. Mark manages to lever in a soufflé - of the non-edible kind…

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #PatientExperience