This is the second of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

In this session we talk about headspace, and what that looks like - for us it is 'van therapy' and the chance to chat everything through whilst we drive all over the UK delivering to our customers. For us, we like the opportunity to get the emotion out so the logic can come in. To test ideas on an intelligent ignorant person (to your idea). Some great ideas have been borne out of van therapy!

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #VanTherapy

This is the first of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!

'Eat your own dogfood' is the first and is all about immersing yourself in the customer journey. 'Shopping your own shop' - is putting yourself completely in your customers shoes by experiencing what they do, when they are a customer of yours. MKL CX supports this element of CX wholeheartedly with our White Pumpkin events.

Tune in to hear more!

#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #EatYourOwnDogFood

Here we chat all things Insights, getting to know you and your personality type, maybe you're red, blue, green or yellow. Who knows, but it's great fun finding out.

We love gaming at Team MKL! Take a walk down memory lane with us as we talk through our favourite consoles.

#Podcast #Gaming #Consoles #DigitalFacilitiesManagement #HereToTinpotTwo

With COP 26 going on, we took the opportunity to have a chinwag about all things related to 'Sustainability'.

This is a subject close to our hearts with our Sustainable Facilities Management solutions, the bee as our spirit animal (and maybe the Masters in Sustainability...)

#Sustainability #CXinTech #COP26 #FacilitiesManagement #Podcast #HereToTinPotTwo

We share what we thought of the hit series Squid Game. See what you think?! WARNING - definitely spoilers!!!

We have a brand new swanky-swank podcast studio in our Yorkshire office. Here's the behind the scenes deets on why we built it, and what our plans are for it next! 

We're in training. Training for a marathon and upwards (as in hopefully an ultra!) so what have we learned along the way so far? Tune in to find out, and if we've missed any hints and tips then please let us know!!

One of our all time favourite films - Joker. Have a listen and let us know your thoughts!!!