In this edition of Unfiltered Stories, Ashish Chaturvedi, Practice leader at HFS, discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan, Global Head at Neo Tangent.

The conversation covers:

To learn more about supply chain market dynamics and Neo Tangent's strategy, read the latest HFS Market Vision Paper, "Navigating the labyrinth: Neo Tangent’s blueprint for collaborative supply chains” here: https://www.hfsresearch.com/research/labyrinth-neo-tangents-blueprint/

The gig economy and workforce are becoming integral parts of the CX delivery ecosystem, while technology demands a balanced approach between humans and machine/ technology to deliver CX services. HFS Executive Research Leader Melissa O'Brien in conversation with Bharath Vasudevan, Chief Capability Officer at Tech Mahindra Business Process Services.

You will learn:

Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here: https://www.hfsresearch.com/research/hfs-horizons-customer-experience-service-providers-2024/

In edition of Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research is in conversation with Xabier Zabala, COO at HBX Group and Jitender Mohan, EVP & Business Unit Head – Travel & Hospitality at WNS about the challenges and future of the travel and hospitality industry.

Key discussion point includes:

Read the associated Market Impact Report titled "Pivoting Toward the New Frontier in Travel & Hospitality" here: https://www.hfsresearch.com/research/pivoting-toward-the-new-frontier-in-travel-hospitality/

The technology enablement for healthcare providers. HFS Executive Research Leader Rohan Kulkarni discusses the findings of our recently released study, the HFS Horizon Healthcare Provider Service Provider 2024, with Vaibhav Srivastava, President, Healthcare, Insurance, Life Sciences & Government Sector SBUs at Innova Solutions.

You will learn:

The HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024 is a must-read and can be found at https://www.hfsresearch.com/research/hfs-horizons-hcp-service-providers-2024/

In this edition of Unfiltered Stories, Saurabh Gupta, President Research and Advisory Services at HFS, connects with Ragu Rajaram, Global Cloud Consulting Leader, EY, and Tom Reuner, Executive Research Leader & Head of EMEA at HFS. They discuss how enterprises can move the needle for their transformation journeys.

Read the associated Market Vision Paper titled “Only a third of enterprises are realizing their cloud ambitions” here: https://www.hfsresearch.com/research/only-a-third-of-enterprises-are-realizing-their-cloud-ambitions/

Many argue you can’t scale the use of GenAI in the enterprise if you haven’t cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Lawrence Ampofo, Strategy & Transformation Lead at _VOIS (Vodafone Intelligent Solutions).

You will learn:

Explore more videos in this exploration of Responsible AI in the enterprise here:

Many argue you can’t scale the use of GenAI in the enterprise if you haven’t cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Dr. Christina Yan Zhang, CEO of The Metaverse Institute.

You will learn:

Ignore the environmental challenge of GenAI and your ESG aspirations could unravel overnight.

Explore more videos in this exploration of Responsible AI in the enterprise here:

Taking responsible AI seriously could be the difference between your GenAI projects getting stuck in POCs and pilots and reaching enterprise scale. HFS Executive Research Leader David Cushman interviews newly appointed Accenture Chief Responsible AI Officer Arnab Chakraborty on why CEO Julie Sweet mandated his role - how enterprises can get smart with responsible AI, and why a CRAIO may be the next big role in the enterprise.

You will learn:

Every frustrated enterprise leader should ask themselves what they have done to operationalize responsible AI. It holds the key to progressing to the scale benefits of GenAI.

Explore more videos in this exploration of Responsible AI in the enterprise here:

Many argue you can't scale the use of GenAI in the enterprise if you haven't cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Stefano Brown, Group Technology and Data Risk Director at Legal & General.

You will learn:    

Explore more videos in this exploration of Responsible AI in the enterprise here:

In this episode of "Unfiltered Stories," Ashish Chaturvedi, Practice Leader at HFS Research, speaks with Sanjay Reddy, Senior Vice President and Global Head of Retail and CPG at Sutherland. They discuss the current state of the retail industry, highlighting the concept of "digital dichotomy" where consumer expectations are rising while input costs soar. Sanjay shares how Sutherland is helping clients navigate these challenges through digital transformation, proprietary products, and outcome-based solutions. They also delve into data strategy, the importance of a strong partner ecosystem, and the role of disruptive technologies like generative AI in enhancing customer experience and operational efficiency. Tune in to learn how Sutherland is driving innovation and success in a rapidly evolving digital landscape.

Read the associated Horizons Report - Retail and CPG Service Providers, 2023: https://www.hfsresearch.com/research/hfs-horizons-retail-and-cpg-service-providers-2023/