HGS

HGS aims to foster a positive, supportive and lively workplace environment full of

engaging activities. In this episode, our people will be sharing their experiences of

working at HGS along with the growth, culture and career opportunities.

Customers play a crucial role in running a business productively and efficiently. In a conversation with Carrie Ramskill - COO, HGS UK, on National Customer Service Week, we are discussing the role of customers in driving successful business practices. We delve deeper into Carrie's perspective on what it takes to provide exemplary customer service and how COVID19 has redefined the boundaries of customer service along with a few HGS updates.

Since the pandemic, life, as we know it, has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially for recent graduates and those about to graduate. While career planning must be revamped for the new scenario, stay calm and don't panic.

We are all transitioning back to office settings or hybrid work settings after the Pandemic. In a conversation with Giridhar G V, Executive Vice President, Global Human Resources, HGS, we are decoding the “Future of work” in the context of HGS, helping everyone understand and adapt to this change. In this time change, we further explore Giri’s take on HGS values and their vital role in acquiring and maintaining new clients along with a few HGS updates.

Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer.

While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay. That is why businesses look to equip their customer service team with the best skills to retain customers, build trust, and hire employees who are invaluable assets to any firm.

You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand the workings of a contact center and customer service associates’ pivotal contribution to delivering a frictionless customer experience. Arguably, the first few days will be ‘exciting yet busy’ as you get used to the new world around you. We would share some tips today on this podcast which will help ease your entry into this new work setting and help you settle fast.