One of the most compelling lessons Marcia Baker learned from a recent Vizient High Reliability and Sustainability Benchmarking Study is that “variation hides issues.” She and her colleague Sandy Cox have worked to uncover those issues and, in Sandy’s words, “Fix the problem.” On this podcast, Marcia and Sandy share about the efforts across Novant Health to engage team members to uncover issues, fix the problem and bring high reliability and safety to patient care.

Guest speakers:

Marcia C. Baker, MSN, DHA, RN, CPPS

Director, Patient Safety

Novant Health Clinical Excellence

Sandy J. Cox, RN, BSN, CIC

Director, Patient Safety

Novant Health Clinical Excellence

Moderator:

Jim Lichauer, PharmD, BCPS, FASHP

PI Program Director, Pharmacy

Vizient

Show Notes:

[00:30] Novant Health’s goal for patient care

[00:51] Beginning of the journey

[02:17] Safety huddles, visual management boards and other approaches

[05:36] Getting the word out

[08:25] Involvement in Vizient’s High Reliability and Sustainability Benchmarking Study

[09:12] Variation hides issues

[09:40] Story of a safety initiative

Links | Resources:

Data from Vizient’s High Reliability and Sustainability Benchmarking Study Click here

Novant Health recognized by Leapfrog Group Click here

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