During her 18 years running Accu-Med Billing Solutions, Robyn Goldberg found that success is rooted in two things-old fashioned communication and embracing new technologies. In this episode Robyn shares how improving the patient's experience has a direct bearing on billing success and why new technologies that automate elements of the workflow are the future for all medical billing providers.

Show notes:

00 - How Robyn got started from business and accounting, biller and manager to now running her own medical billing business for the past 18 years

2:37 - 3:59 During COVID Accu-Med did alot of consulting to help providers that eventually turned into clients.

4:00 - 7:44 Consulting as a medical biller and helping her clients run their front office more efficiently. Engaging with the patient is so important on so many levels.

7:45 - 11:43 Robyn shares her passion for putting the patient first and for the patient to have a great experience when seeing their physician. Communication with the patient is the most important piece for a successful practice.

11:44 - 16:49 Automation and AI are exciting. Streamlining the patient billing process. Accu-Med is finding ways for physicians to run their practices more efficiently. Patient engagement is important. Robyn is using Inbox Health.

16:50 - 19:20 What keeps her up at night? Credentialing and staying on top of all of her client's credentialing.

19:21 - 19:59

20 - The future for Accu-Med is increased automation. Robyn truly enjoys fixing things and helping her clients.

Accu-Med Billing Solutions

http://www.accu-medbilling.com/

For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com