In this episode of Under the Brand, I sat down with luxury hospitality leader Wael Gharib, Director of Guest Experience. From launching five-star properties to redefining what it means to lead with empathy, Wael shares how high-touch service still wins in a world chasing automation.

📌 Topics covered:
• What really defines luxury in hospitality
• Robot concierge services vs. human connection
• Guest-centric operations and emotional brand loyalty
• Behind-the-scenes leadership that shapes 5-star brands

👀 Listen now to discover how luxury is still deeply human.