Higher Ed AV Podcast with Joe Way

The Higher Ed AV Podcast went on the road to #EDUCAUSE26 in Denver, Colorado, with three special “Live from #EDUCAUSE26” episodes and "Best of #EDUCAUSE26" recorded directly on the show floor at the HETMA booth. Joe capturing the conversations, ideas, and energy happening in real time through commentary and attendee quick-hit interviews. Each episode brings together voices from across higher education to explore the trends, challenges, and innovations shaping our campuses right now, including those who work in AV, cybersecurity, organizational partnerships, enterprise, and more.

369: Live from #EDUCAUSE26 - Part 1
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: John Palaszynski, Gude Systems
Guest: Amy Moore, SUNY & University at Buffalo
Guest: Megan Duncan-Jones, California State University, Northridge
Guest: Ron Epstein, Epiphan Video
Guest: Jay Lyons, Logitech
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

370: Live from #EDUCAUSE26 - Part 2
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Erin Maher-Moran, Johns Hopkins University & HETMA
Guest: Katherine Carney, 1EdTech
Guest: Andrew Sedillo, New Mexico State University Global Campus
Guest: Roberto Colon, Epson
Guest: Leah Lang, EDUCAUSE
Guest: Kim Arnold, EDUCAUSE
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

371: Live from #EDUCAUSE26 - Part 3
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Ryan Gray, Yavapai College & Higher Ed AV Media
Commentary: EDUCAUSE Top 10
Guest: Teddy Murphy, University of Pikeville & HETMA
Guest: Gentry Seely, Rapid7
Guest: Mark McCormack, EDUCAUSE
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

372: Best of #EDUCAUSE26
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Calvin Thorbourne III, Emory University
Guest: Max McKenna, National Cybersecurity Alliance
Guest: Dan Gohl, HP
Guest: Mark Smith, CDW
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

The Higher Ed AV Podcast went on the road to #EDUCAUSE26 in Denver, Colorado, with three special “Live from #EDUCAUSE26” episodes and "Best of #EDUCAUSE26" recorded directly on the show floor at the HETMA booth. Joe capturing the conversations, ideas, and energy happening in real time through commentary and attendee quick-hit interviews. Each episode brings together voices from across higher education to explore the trends, challenges, and innovations shaping our campuses right now, including those who work in AV, cybersecurity, organizational partnerships, enterprise, and more.

369: Live from #EDUCAUSE26 - Part 1
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: John Palaszynski, Gude Systems
Guest: Amy Moore, SUNY & University at Buffalo
Guest: Megan Duncan-Jones, California State University, Northridge
Guest: Ron Epstein, Epiphan Video
Guest: Jay Lyons, Logitech
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

370: Live from #EDUCAUSE26 - Part 2
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Erin Maher-Moran, Johns Hopkins University & HETMA
Guest: Katherine Carney, 1EdTech
Guest: Andrew Sedillo, New Mexico State University Global Campus
Guest: Roberto Colon, Epson
Guest: Leah Lang, EDUCAUSE
Guest: Kim Arnold, EDUCAUSE
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

371: Live from #EDUCAUSE26 - Part 3
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Ryan Gray, Yavapai College & Higher Ed AV Media
Commentary: EDUCAUSE Top 10
Guest: Teddy Murphy, University of Pikeville & HETMA
Guest: Gentry Seely, Rapid7
Guest: Mark McCormack, EDUCAUSE
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

372: Best of #EDUCAUSE26
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Calvin Thorbourne III, Emory University
Guest: Max McKenna, National Cybersecurity Alliance
Guest: Dan Gohl, HP
Guest: Mark Smith, CDW
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

The Higher Ed AV Podcast went on the road to #EDUCAUSE26 in Denver, Colorado, with three special “Live from #EDUCAUSE26” episodes and "Best of #EDUCAUSE26" recorded directly on the show floor at the HETMA booth. Joe capturing the conversations, ideas, and energy happening in real time through commentary and attendee quick-hit interviews. Each episode brings together voices from across higher education to explore the trends, challenges, and innovations shaping our campuses right now, including those who work in AV, cybersecurity, organizational partnerships, enterprise, and more.

369: Live from #EDUCAUSE26 - Part 1
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: John Palaszynski, Gude Systems
Guest: Amy Moore, SUNY & University at Buffalo
Guest: Megan Duncan-Jones, California State University, Northridge
Guest: Ron Epstein, Epiphan Video
Guest: Jay Lyons, Logitech
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

370: Live from #EDUCAUSE26 - Part 2
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Erin Maher-Moran, Johns Hopkins University & HETMA
Guest: Katherine Carney, 1EdTech
Guest: Andrew Sedillo, New Mexico State University Global Campus
Guest: Roberto Colon, Epson
Guest: Leah Lang, EDUCAUSE
Guest: Kim Arnold, EDUCAUSE
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

371: Live from #EDUCAUSE26 - Part 3
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Ryan Gray, Yavapai College & Higher Ed AV Media
Commentary: EDUCAUSE Top 10
Guest: Teddy Murphy, University of Pikeville & HETMA
Guest: Gentry Seely, Rapid7
Guest: Mark McCormack, EDUCAUSE
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

372: Best of #EDUCAUSE26
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Calvin Thorbourne III, Emory University
Guest: Max McKenna, National Cybersecurity Alliance
Guest: Dan Gohl, HP
Guest: Mark Smith, CDW
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

The Higher Ed AV Podcast went on the road to #EDUCAUSE26 in Denver, Colorado, with three special “Live from #EDUCAUSE26” episodes and "Best of #EDUCAUSE26" recorded directly on the show floor at the HETMA booth. Joe capturing the conversations, ideas, and energy happening in real time through commentary and attendee quick-hit interviews. Each episode brings together voices from across higher education to explore the trends, challenges, and innovations shaping our campuses right now, including those who work in AV, cybersecurity, organizational partnerships, enterprise, and more.

369: Live from #EDUCAUSE26 - Part 1
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: John Palaszynski, Gude Systems
Guest: Amy Moore, SUNY & University at Buffalo
Guest: Megan Duncan-Jones, California State University, Northridge
Guest: Ron Epstein, Epiphan Video
Guest: Jay Lyons, Logitech
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

370: Live from #EDUCAUSE26 - Part 2
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Erin Maher-Moran, Johns Hopkins University & HETMA
Guest: Katherine Carney, 1EdTech
Guest: Andrew Sedillo, New Mexico State University Global Campus
Guest: Roberto Colon, Epson
Guest: Leah Lang, EDUCAUSE
Guest: Kim Arnold, EDUCAUSE
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

371: Live from #EDUCAUSE26 - Part 3
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Ryan Gray, Yavapai College & Higher Ed AV Media
Commentary: EDUCAUSE Top 10
Guest: Teddy Murphy, University of Pikeville & HETMA
Guest: Gentry Seely, Rapid7
Guest: Mark McCormack, EDUCAUSE
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

372: Best of #EDUCAUSE26
Host: Joe Way, UCLA, HETMA, & Higher Ed AV Media
Guest: Calvin Thorbourne III, Emory University
Guest: Max McKenna, National Cybersecurity Alliance
Guest: Dan Gohl, HP
Guest: Mark Smith, CDW
Producer: Chris Kelly, Creighton University & Higher Ed AV Media

Higher Ed AV Podcast
Episode 368
Being the Resource with Chris Harshfield

What does good classroom support look like when your team is responsible for hundreds of spaces, faculty need help before class starts, and every department has its own priorities? In this episode, Joe Way talks with Chris Harshfield, classroom technology support manager at The Ohio State University, about the work that makes a classroom feel simple to the person teaching in it.

Chris began at Ohio State as a student technician and has spent more than fifteen years helping its classroom support program grow. He walks through a typical morning: reviewing overnight tickets, following up on issues found during room checks, arranging technician visits, and meeting instructors who need a quick technology overview before class. His team checks every classroom it supports each week, with evening technicians working through a queue of follow-ups they call “additional duties.” The queue may refill the next day, but catching a troublesome input or wireless display issue before it interrupts a class is the point.

Joe and Chris also dig into the relationship between central AV teams and academic departments. At Ohio State, departments can work with the central team on classroom systems and choose tier-one support. The resulting rooms use familiar controls and operate much like centrally managed classrooms. For faculty moving between buildings, that consistency matters more than knowing which group owns the equipment. Chris explains how the team makes space for specific requests while keeping systems supportable long after installation.

The conversation then turns to InfoComm América Latina, where Chris will join HETMA in Mexico City. He and Joe discuss what it means to enter a new community with useful experience and a willingness to listen. Chris wants to ask local higher ed AV professionals what is working, where they are struggling, and what kind of support or connection would be valuable. For both of them, success means meeting people who want to keep building that community together after the event.

Along the way, they compare how classroom technology and support have changed over fifteen years, from paper records and VHS tests to shared online maintenance tools, digital systems, and cameras and microphones in every classroom. The rapid round brings the conversation back to Columbus, campus traditions, favorite food and travel stops, and Chris’s latest hobby: 3D printing a full set of Mandalorian armor.In this episode:

• What a day of classroom support looks like at Ohio State
• Why weekly room checks and technician follow-ups matter
• How central teams can serve departments while giving faculty a familiar experience
• Where to draw the line between standard systems and special requests
• Why the cost of a unique installation includes years of support
• How Chris’s support model has changed over fifteen years
• What Joe and Chris hope to learn at InfoComm América Latina

Connect with Chris Harshfield:
LinkedIn: https://www.linkedin.com/in/chris-harshfield-6aba67225/
Email: [email protected]

Learn more about InfoComm América Latina:
Web: https://www.infocomm-americalatina.org

After a run of roadshows, live recordings, InfoComm episodes, and special series, the Higher Ed AV Podcast gets back to its roots with a great one-on-one conversation. Joe is joined by Calvin Thorbourne III, AV Specialist at Emory University’s Candler School of Theology, for a conversation that moves naturally between higher education AV, live production, house of worship, career transitions, and the relationships that hold all of it together. Calvin shares his journey from the music industry and Universal Music Group into church production and eventually higher education, showing how staying open to opportunities can lead somewhere you never expected.

Calvin and Joe dig into the unique intersection of classroom technology and live production. Supporting a classroom may mean helping a faculty member navigate a system moments before class begins, while supporting a chapel service means solving problems immediately because the event is already happening. Through both, Calvin has developed a philosophy centered on preparation, excellence, and service. The technology may be important, but the real job is helping the person standing on the other side of the problem. As Joe puts it during the conversation, sometimes you have not really solved the problem until you have solved the person.

The conversation also gets wonderfully technical as two former live-production guys compare old-school signal flow with modern networked AV. XLR snakes, digital consoles, Crestron, Q-SYS, control systems, cloud platforms, and the sometimes uncomfortable transition from physically tracing a cable to following signals across a network all make an appearance. Calvin also talks about the impact HETMA and the Prism Scholarship have had on his professional development, giving him access to mentors, peers, education, and a community where asking questions is encouraged. That willingness to admit what you do not know, learn from people around you, and keep developing becomes another major theme of the episode.

Then Calvin delivers one of the most memorable rapid-round monologues yet. His message is simple: give people grace, and give yourself some too. We rarely know everything happening in someone else’s life, and assuming the worst only adds stress that does not need to exist. The same applies inwardly. Strive for excellence, prepare well, learn from mistakes, and keep moving forward, but recognize that perfection was never the standard. From AV troubleshooting to career changes to Atlanta restaurants, college traditions, golf, East Coast versus West Coast hip-hop, and even how to eat an elephant one bite at a time, this is exactly the kind of conversation that reminds us why the Higher Ed AV community is about far more than technology.

Connect with Calvin Thorbourne III:
LinkedIn: https://www.linkedin.com/in/calvinthe3rd/
Instagram: https://www.instagram.com/caltiii/

Live from the HETMA Roadshow at the University at Buffalo
Part 4
Higher Ed AV Podcast

Live from the HETMA Roadshow at the University at Buffalo Part 4 Higher Ed AV Podcast The HETMA Roadshow at the University at Buffalo may have officially been a three-part series, but there was too much good content to leave behind. In this bonus Part Four of the Higher Ed AV Podcast, Joe Way heads off campus and into the Roadshow happy hour for one final round of conversations from Buffalo. 

Recorded from a local Buffalo brewery, the episode captures the more relaxed side of the HETMA Roadshow experience, where the formal education sessions, campus tours, and vendor showcase give way to wings, drinks, and the conversations that happen when the higher ed AV community simply gets a chance to spend time together. It is another reminder that some of the most valuable moments at industry events happen after the scheduled programming ends.

Throughout the Buffalo series, manufacturers, integrators, technology managers, institutional leaders, and HETMA members have shared ideas about everything from learning spaces and support models to collaboration, standardization, accessibility, and the evolving role of AV on campus. Part Four brings that experience full circle by focusing on the relationships behind all of it.

Consider this the unofficial after-hours conclusion to the HETMA Roadshow Buffalo series: more people, more conversations, some authentic Buffalo wings, and one last opportunity to experience the community that makes these Roadshows special.

Live from the HETMA Roadshow at the University at Buffalo
Part 3
Higher Ed AV Podcast

The HETMA Roadshow at the University at Buffalo wraps up with Part Three of this special Higher Ed AV Podcast series, bringing together even more voices from across the higher education technology community. As the day moves through lunch, the vendor showcase, education sessions, an esports tour, and toward the closing happy hour, Joe Way continues capturing candid conversations with HETMA leaders, longtime members, industry partners, integrators, and higher ed professionals. The result is a final look at what makes the Roadshow experience so valuable: a day built around learning, relationships, shared challenges, and the opportunity to experience another campus firsthand.

HETMA Chair Erin Maher-Moran opens the episode by reflecting on the Roadshow format and why events designed by end users feel different from traditional industry gatherings. The conversation expands beyond AV alone, touching on facilities, IT, registrars, learning management systems, instructional design, and the many other groups now involved in creating the modern student experience. Former University at Buffalo leader and FLEXspace co-founder Lisa Stephens continues that theme, describing the importance of community, collaboration, faculty engagement, and serving as a connector between pedagogy and technology. She also provides an update on the future of FLEXspace and the opportunity to return the platform to its original purpose of helping institutions learn from one another and make better-informed investments.

The episode also features conversations with industry partners who reinforce the importance of listening to end users before designing solutions. WolfVision’s Marta Skopa discusses simplifying collaboration and presentation workflows so technology becomes nearly invisible to faculty and students, while Southtown Audio Video’s Heather Sidorowicz explains why successful integration begins with understanding the institution rather than simply selecting a product. Former higher ed AV leader Steve Borho offers the perspective of someone who has moved from the university side into integration, sharing how events like the Roadshow help industry professionals stay connected to the real challenges institutions are facing and bring better-informed solutions back to their customers.

Throughout Part Three, one theme continues to surface: higher ed AV works best as an ecosystem of collaboration. Andrew Vogel discusses the importance of building relationships across departments, understanding capacity, and learning from institutions that may solve similar problems in completely different ways. From classroom design and faculty workflows to leadership, FLEXspace, regional partnerships, and even the shared experience of Buffalo wings after the show, the Roadshow demonstrates how much value comes from simply getting people into the same room. Part Three closes the Buffalo series with a reminder that the technology matters, but the relationships, trust, shared knowledge, and willingness to learn from one another are what ultimately move higher education forward.

Live from the HETMA Roadshow at the University at Buffalo
Part 2
Higher Ed AV Podcast 

The HETMA Roadshow at the University at Buffalo continues in Part Two of this special Higher Ed AV Podcast series, with more conversations from the show floor about the technology, partnerships, and people shaping today’s higher education AV environment. As attendees move between vendor exhibits, education sessions, campus tours, and lunch, Joe Way sits down with manufacturers, HETMA partners, and the University at Buffalo team to hear what they are learning from the event and the challenges institutions are working to solve. The conversations reinforce what makes the Roadshow model different: direct access to peers and industry partners in an environment built around collaboration rather than simply selling products.

The episode begins with Waves, where Derek Smith discusses voice regeneration and the potential for advanced audio processing to improve lecture capture, podcasts, streaming, and other educational content. The conversation explores how better voice intelligibility can improve the student listening experience and why audio quality becomes even more important as institutions address accessibility and digital learning requirements. Biamp’s Carrie Linda Martin continues the discussion around campus-wide technology management, remote monitoring, firmware management, voice lift, training, and designing solutions around the actual needs of each learning space rather than relying on a one-size-fits-all approach.

Other partners demonstrate how sometimes the biggest technology improvements come from solving seemingly simple operational problems. CableEasy discusses eliminating missing cables, reducing service calls, protecting connection points, and even creating more flexible spaces through dependable physical connectivity. Extron’s Bernie Farkas talks about the continued importance of support, training, standardization, AV-over-IP, and providing institutions with multiple technology paths depending on their infrastructure and organizational needs. ScreenBeam’s Nancy Blanchard adds another perspective around wireless presentation, security, remote management, and helping faculty move beyond the front of the classroom while giving support teams greater visibility into thousands of deployed devices.

At the center of Part Two is a conversation with University at Buffalo Principal Technology Architect John Pfeffer, who provides a deeper look at the collaborative philosophy behind the campus. John explains how UB has maintained classroom technology standards since 1993 and how its Renew initiative brings AV, facilities, planning, the registrar, and other stakeholders together so classroom improvements happen as part of one coordinated strategy. From standardized learning spaces and collaborative planning to the relationships being built throughout the Roadshow itself, Part Two demonstrates that successful higher ed technology is ultimately about more than individual products. It requires strong standards, trusted partnerships, shared knowledge, and a community willing to work together to create better experiences for faculty and students.This one has a slightly stronger technology-and-strategy angle than Part One, which fits the conversations really well.

Live from the HETMA Roadshow at the University at Buffalo
Part 1
Higher Ed AV Podcast

The HETMA Roadshow rolls into the University at Buffalo for a special live edition of the Higher Ed AV Podcast. In Part One of this three-part series, Joe Way captures the energy of the event as attendees, HETMA leaders, and industry partners come together for campus tours, education, technology demonstrations, and the kind of relationship-building that makes the Roadshow experience unique. With nearly 100 registrations and an impressive host campus, Buffalo provides the perfect setting to showcase what happens when the higher ed AV community comes together locally.

Joe first sits down with HETMA leaders Dustin and Eric to talk about everything that happens behind the scenes to make a Roadshow successful. From hotels, catering, shipping, parking, and programming to coordinating tours and vendor participation, these events require far more planning than attendees may ever realize. They also discuss HETMA's continued growth, the goal of expanding the Roadshow program across the United States and internationally, and the challenge of growing into a larger, more professional organization without losing the grassroots community spirit that has always made HETMA special.

Throughout the day, Joe also catches up with several of HETMA's manufacturer partners, including GUDE Systems, Epiphan Video, WyreStorm, Audio-Technica, and Huddly. The conversations cover smart power management, lecture capture, AV-over-IP, commercial audio, AI-powered cameras, multi-camera production, cloud management, and the growing importance of simple, reliable technology in the classroom. More importantly, the partners explain why regional events matter: they give manufacturers direct access to the people actually designing, supporting, and operating higher education systems while giving end users a chance to build meaningful relationships with the people behind the products.

The episode also highlights the broader purpose behind the HETMA Roadshows. Annie Foster shares how regional gatherings create valuable opportunities for professionals, particularly those from smaller or rural institutions, to find mentorship, exchange ideas, and build connections without the overwhelming scale of a major trade show. SUNY Online's Mads Katz adds another perspective, showing how AV, learning management systems, hybrid education, lecture capture, accessibility, and instructional design continue to converge. Part One from Buffalo ultimately shows that the Roadshow is about much more than technology. It is about bringing the higher ed AV community together, creating access to expertise, and building the relationships that make the entire industry stronger.I can also tighten this into a more podcast-platform-friendly version with a little more punch and less detail if you want.