Jackie Woolf from James Madison University joins the podcast. She and Joe discuss the importance of CTS certification from AVIXA and the need for more women and diversity in AV as well as various ways to serve through higher ed councils. Jackie and Joe explore current trends and discuss the AV support structure at JMU.

Joe walks us through his experience at CCUMC 2018 as a first time attendee. This year's conference was held at the University of Utah in Salt Lake City, October 3–6, 2018.

2018 AV Award Winners for Service Team of the Year, James Scutt, Stephen Bell, and Adam Harvey from the University of Hertfordshire UK join to discuss the AV Magazine AVAwards, their 2nd win, and their service model at Herts.

Dean Wentworth from the United States Military Academy at West Point joins Joe to discuss current trends and installation directions.

Two of Joe's former student workers from Cal Baptist, Melissa and Lexi, join the podcast to discuss building the team from ground-up and investing in your human resources.

Brian Leas from Missouri State joins the podcast to discuss recent analog to digital upgrades, and Joe looks at how we as end user power-buyers have the power to influence manufactures in order to drive technological advancement.

Justin Dawson CTS joins host, Joe Way, to discuss AV in Dublin; Joe explores six certification types useful for tech managers both in practice and career advancement.

In this premier episode, Joe Way interviews BC Hatchett from Vanderbilt University, explores an alternative way of thinking about AV as a Service and the implications for Higher Ed tech managers, and introduces the podcast purpose.