Hire The Smile

In this episode, Dr. Mike Pownall and Katie Ardeline talk about the importance of empathy and compassion in leadership.

We are excited to share two new segments to the podcast where we share some marketing insights, as well as answer listener questions related to HR.

Click here to submit a question anonymously.

Articles Mentioned

Empathy Is The Most Important Leadership Skill According To Research

Effective Leaders Move Beyond Empathy to Compassion

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Joop Loomans to reflect on the 37th World Veterinary Association Congress in Abu Dhabi of the United Arab Emirates.

In this episode, Dr. Mike Pownall and Katie Ardeline talk about the most wonderful time of the year…employee reviews. We discuss why employees dislike performance reviews, how they help employees improve, their importance to the company and how to implement them.

Articles Mentioned:

More Harm Than Good: The Truth About Performance Reviews

This Year, Performance Management Must Become Agile

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Stacy LeBaron, Board Treasurer of the United Spay Alliance. The United Spay Alliance is a national animal welfare organization dedicated exclusively to promoting affordable, accessible, and timely spay/neuter services as the solution to the crisis of cat and dog homelessness. In this episode, we discuss people management in the non-profit sector vs. private practice, the shortage of veterinarians and more.

Links Mentioned:

United Spay Alliance

Feline Fix by Five Months

The Community Cats Podcast

 Understanding and Addressing Moral Distress

In this episode, Dr. Mike Pownall and Katie Ardeline discuss leaders who realize change is needed, how to be an involved leader and the roles leaders need to take for effective change.

In part two of our HR Program Fundamentals series, Dr. Mike Pownall and Katie Ardeline discuss having a core purpose in your veterinary practice.

In this episode of Hire The Smile, Dr. Mike Pownall and Katie Ardeline begin the discussion of fundamental components of an HR Program, starting with core values in your vet practice.

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by members of the Oculus team to share their 2022 predictions for the veterinary profession.

In this episode, Dr. Mike Pownall is joined by Kirsti Clarida, president of the Ontario Association of Veterinary Technicians (OAVT) to discuss the importance of RVT roles in vet practices and the regulations that OAVT provides.

Visit the OAVT website here

Articles Mentioned:

Doctors are trained to be kind and empathetic – but a ‘hidden curriculum’ makes them forget on the job

In our last podcast episode of the year, Dr. Mike Pownall and Katie Ardeline review the most prominent articles and discussed topics on the podcast in 2021. 

Podcast Episodes and Articles Mentioned:

1.    Hire the Smile: Redefining Burnout

Podcast mentioned: Why Burnout Happens — and How Bosses Can Help

2.    Hire The Smile: Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell

3.    Hire The Smile: Part 2 - Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell

4.    Hire The Smile: Managing Toxic Employees

5.    Hire The Smile: Managing Disruptive High Performers in Your Vet Practice

Article mentioned: Managing a Top Performer Who Alienates Their Colleagues

6.    Hire The Smile: Step Up or Move On

Article mentioned: 5 Reasons Business Owners Don't Fire Bad Employees--and 5 Bigger Reasons Why They're Wrong Firing With Compassion

7.    Hire The Smile: From our Dream World to our Current Reality in Veterinary HR

Article mentioned: Stuck in the Middle: The Plight of Average Performers

8.    Hire The Smile: The Customer Isn’t Always Right

Article mentioned: The Customer Is Not Always Right

9.    Hire The Smile: Rethinking Compensation

Article mentioned: How poverty changes your mind-set

10. Hire The...