In this episode of Smarter Payments by Corpay, Brennan Robison interviews Crystal Williams, Corpay’s Chief Human Resources Officer, about strategies for attracting and retaining top talent in today's post-COVID landscape. Crystal, with her extensive experience at Corpay, discusses the evolving nature of the hiring market, which has transitioned from the upheaval of the Great Resignation to a more stable phase. She highlights that companies now face the challenge of balancing flexibility, particularly around remote and hybrid work, with the evolving expectations of a multi-generational workforce.

Crystal explains that different generations (Baby Boomers, Gen X, Millennials, Gen Z) have varying expectations of their employers, from stability to work-life balance to autonomy in how and where they work. Companies need to adapt their employee value propositions to meet these diverse needs. She emphasizes the importance of personal development opportunities, especially for younger generations, who value growth and a company’s purpose.

The conversation also touches on how companies can offer recognition and professional development, including Corpay's virtual Global Leader Program designed to teach leadership in a hybrid work environment. Crystal further shares Corpay’s success with a platform for employee recognition, where employees can give and receive "Gratitudes," fostering a positive work culture.

Finally, Crystal outlines three key strategies for attracting and retaining talent: adopting skill-based hiring, improving onboarding processes to reduce early turnover, and digitizing learning and development programs to engage younger employees. These strategies, alongside the lessons learned during the pandemic, are essential for building a productive and engaged workforce.