On this episode of Caffeinated CX we talk about hiring members for your Customer Service Team off of their EQ (Emotional Intelligence Quotient) and their CQ (Control Quotient). Why is it important? Which is more important? 
We turn to the pages of the Effortless Experience to see.
<a href="https://linktr.ee/caffcx" target="_blank" rel="noopener noreferer">LinkTree</a>
<a href="https://www.amazon.com/Steel-Soul-Journey-Customer-Centric-Enlightenment/dp/B0CGTT8FT3/ref=sr_1_1?keywords=steel+%26+soul+david+powers&qid=1694021396&sprefix=steel+and+soul+dav%2Caps%2C186&sr=8-1" target="_blank" rel="noopener noreferer">Steel & Soul</a>
<a href="https://www.amazon.com/Blue-Collar-Call-Center-Conversational/dp/B0BF2HCKHS/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1694021431&sr=8-1" target="_blank" rel="noopener noreferer">The Blue Collar Call Center</a>

On this episode of Caffeinated CX we talk about hiring members for your Customer Service Team off of their EQ (Emotional Intelligence Quotient) and their CQ (Control Quotient). Why is it important? Which is more important? We turn to the pages of the Effortless Experience to see. LinkTree Steel & Soul The Blue Collar Call Center

On this episode of Caffeinated CX we talk about hiring members for your Customer Service Team off of their EQ (Emotional Intelligence Quotient) and their CQ (Control Quotient). Why is it important? Which is more important? 
We turn to the pages of the Effortless Experience to see.
<a href="https://linktr.ee/caffcx" rel="noopener noreferrer">LinkTree</a>
<a href="https://www.amazon.com/Steel-Soul-Journey-Customer-Centric-Enlightenment/dp/B0CGTT8FT3/ref=sr_1_1?keywords=steel+%26+soul+david+powers&amp;qid=1694021396&amp;sprefix=steel+and+soul+dav%2Caps%2C186&amp;sr=8-1" rel="noopener noreferrer">Steel &amp; Soul</a>
<a href="https://www.amazon.com/Blue-Collar-Call-Center-Conversational/dp/B0BF2HCKHS/ref=tmm_pap_swatch_0?_encoding=UTF8&amp;qid=1694021431&amp;sr=8-1" rel="noopener noreferrer">The Blue Collar Call Center</a>

Hiring For EQ and CQ

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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Hiring For EQ and CQ

Hiring For EQ and CQ