In this episode, our host Lucas Carroll sits down with Chris Trempe, the President of SwyftOps, a leading home care operating system. Chris brings a wealth of knowledge and expertise, offering vital insights for those new to the home care industry as well as seasoned veterans looking to fine-tune their operations. 

We'll also discuss the importance of focusing on growth and building relationships, as well as the emerging trends in home care technology, such as AI integration and the increasing necessity for electronic visit verification (EVV) systems.

So tune in and discover how you can navigate the challenges of the industry and unlock doors to new opportunities.

Key Moments

00:00 Collecting payments and scaling: challenging, needs system.
06:23 Options for API, vendor connect, or internal tools.

07:17 Choosing a system for effective business startup.

11:49 Permission-based access to medications and reporting.

15:23 Focus on relationship-building, avoid operational whirlwind.

19:04 Focus on high-ROI tasks and building relationships.

20:49 Engagement and billing ensure vendor-client trust.

23:35 EVV compliance growth driven by Medicaid regulations.

Connect with Chris Trempe

LinkedIn: https://www.linkedin.com/in/ctrempe

Website: https://swyftops.com/

Barb brings a wealth of knowledge from her 14-year tenure with ACHC and her extensive background in home care, home health, and hospice.

In this episode, we explore Barb’s journey from a quality manager position at a hospital-based hospice to becoming a key figure at ACHC, where she oversees a multitude of programs including home care, palliative care, and behavioral health. Barb elucidates the critical role of accreditation in ensuring quality care, discussing everything from the meticulous survey process to the importance of state regulations and ongoing staff education.

As a special highlight, Barb shares insights into the future of home-based care, touching on legislative changes and the growing momentum towards providing care in the comfort of one’s home. Whether you're just starting your home care business or looking to elevate your existing operations, this episode is brimming with indispensable advice and actionable insights.

Key Moments

03:12 Started nervous, expanded the team, and became a clinical specialist.
07:53 Partnering with clients to educate and support compliance.
11:05 Review grievance process, policies, and staff involvement.
15:35 Standards ensure compliance; ACHC inspections appreciated.
17:59 Surveys were conducted in Hawaii, Guam, and Puerto Rico.
21:54 Ensure staff know care procedures and protocols.
25:09 Support for home-based care continues growing.

Connect with Barb Provini
Website: https://www.achc.org/

In this episode, we are thrilled to welcome Delfino Salinas, the Director of Franchise Development for Caring Senior Service.

Delfino brings a wealth of knowledge and experience about the home care industry, franchise development, and the future of senior care. We delve into his journey, the diverse backgrounds of new franchisees, and what it takes to be successful in this growing field. Whether you're a budding entrepreneur or a seasoned professional, Delfino offers valuable insights on leadership, caregiver retention, client acquisition, and the importance of consistency. 

We also discuss the critical role of technology and communication in creating an integrated care model. Tune in as we explore the keys to unlocking growth and success in your home care business.

Timestamps

00:00 Diverse professionals transitioning to entrepreneurial home care.

04:44 Leadership and coaching are essential for success.

08:18 Home care now integrates with medical frameworks.

11:20 Caregiver retention suffers due to leadership issues.

14:40 Consistent community presence is essential for veteran care.

19:15 Support helps streamline opening a home care business.
21:06 Define goals, expectations, and long-term vision, and ensure alignment.
23:40 Review, subscribe, comment, and like our content.

Connect with Delfino Salinas
LinkedIn: https://www.linkedin.com/in/delfino-salinas-a7181b59

Website: https://caringseniorservice.com/

In this episode, I'm your host, Lucas Carroll. We have a special guest, Dana Charumbira, the Managing Director at Home Care CPAs. With a wealth of experience in accounting and financial management, Dana shares her insights on the financial intricacies of running a home care business.

From startup challenges and effective tax structures to monthly bookkeeping and leveraging technology, Dana's expertise provides invaluable guidance for new and seasoned home care agency owners. Join us as we delve into financial planning, tax strategy, and operational efficiencies to help you thrive in the booming home care industry.

Timestamps

00:00 Accounting firm specializing in home care financials.

06:16 Optimize tax structures and technology for business.

09:33 Owners undervalue time, hindering growth and profitability.

11:15 Plan early to optimize taxes and finances.

16:20 Analyzing payer source mix, revenue fluctuation, and automation.

19:09 The Licensure process impacts home care startups significantly.

21:06 Keep fixed costs low and manage rent expenses.

24:18 Outsource tasks to avoid being overwhelmed in-home care.

Connect with Dana Charumbira

LinkedIn: https://www.linkedin.com/in/dana-charumbira-550514a

Website: https://thehomecarecpas.com/

In today's episode, we have an exceptional guest joining us, Sarah Van Aken, the Vice President of Franchise Development with BrandONE. Sarah provides an in-depth look into franchising within the home care industry. She shares her journey, the role of BrandONE in supporting emerging franchise brands, and the unique dynamics of the home care market. 

We delve into what makes a successful franchisee, the demand for home care services across various regions, and how licensing and compliance impact prospective business owners. 

Whether you're an aspiring entrepreneur or a seasoned business owner, Sarah's expertise offers valuable insights into growing a purposeful and profitable home care business. 

Timestamps

00:00 Supporting franchise recruitment with experienced entrepreneurs.

04:59 BrandONE excels in recruitment, operations, and franchise growth.

07:40 Success in senior care involves meaningful work.

12:24 Franchise offers healthcare entry and evaluates market demand.

14:14 Franchises succeed by adapting to aging demographics.

18:56 Licensing requirements vary greatly for home care.

21:48 Nonmedical and medical home care gap narrowing.

25:16 Overwhelming demand requires diverse eldercare solutions.

Connect with Sarah Van Aken

LinkedIn: https://www.linkedin.com/in/sarah-van-aken

Website: https://brandonefd.com/

In today's episode, Lucas Carroll sits down with Jen Chaney, the Vice President of Franchise Development at Right at Home. With a diverse background spanning real estate to franchise development in various sectors, Jen offers rich insights into what makes Right at Home a leading home care franchise. 

We'll explore the emotional nuances of the industry, the comprehensive support system Right at Home provides to its franchise owners, and what it takes to succeed in this rewarding field. 

Whether you're considering opening a home care business or are curious about franchising models, this episode is packed with actionable advice and firsthand stories that you won't want to miss.

Timestamps

00:00 Transitioning from franchise coffee to the senior care industry.

04:45 Most franchise owners have personal caregiving stories.

08:23 Growing aging Baby Boomer population increases opportunities.

11:09 Franchise owners come from diverse professional backgrounds.

15:56 Transparent expectations for caregiving business ownership challenges

18:30 Continuous support through onboarding and beyond the business opening.

20:30 Most offer non-medical care; few provide specialized nursing.

25:23 Right at Home achieved aggressive growth goals.

26:52 Talk to three existing Right at Home franchisees.

Connect with Jen Chaney

LinkedIn: https://www.linkedin.com/in/jennychaney

Website: https://www.rightathome.net

Today’s episode, we have a very special guest, Mike Seamon, the VP of Commercial Strategy at Viventium. With his extensive background in New York home care payroll and nearly a decade of experience at Viventium, Mike brings invaluable insights into startup agencies' unique challenges, particularly around licensure and compliance.

We'll discuss how Viventium’s systems are designed to accommodate the licensure timeline, ensuring startups can launch smoothly without unnecessary pressure. 

So, whether you're a home care agency owner looking to navigate the complexities of startup operations or simply interested in scaling a home care business, stay tuned as Mike Seamon shares his valuable expertise and strategies for success.

Timestamps

00:00 HR and payroll for post-acute healthcare industries.

06:19 Caregiver forgets to clock in, payment delayed.

07:01 Viventium ensures retroactive pay compliance automatically.

12:07 Challenges in the Home Care startups: seeking payroll solutions.

16:42 Good company helps explain software and caregiver recruitment.

19:09 Job posts get mass exposure via multiple boards.

22:34 Automation enhances applicant engagement and streamlines onboarding processes.

27:23 New agency struggles with licensing and setup delays.

29:34 Licensing process complicates starting a new business.

Connect with Mike Seamon

LinkedIn: https://www.linkedin.com/in/michael-seamon-6675a891/

Website: https://viventium.com/

Today’s episode, a special guest, Mike Walters, franchise owner of Seniors Helping Seniors in Florida. Joining us from Flagler, St. John’s, and Volusia Counties, Mike shares his journey from working at the Social Security Administration to running a thriving home care agency.

We’ll discuss how Mike adeptly transitioned into this industry, the crucial role of caregiver appreciation in his business success, and practical steps for aspiring home care entrepreneurs. Expect insightful stories, including the heartwarming tale of a caregiver named Dorothy who received accolades for her dedication, and learn about the significant impact of effective staffing and unexpected bonuses on employee morale.

Tune in as we uncover key strategies, the value of expert guidance, and the increasing demand for home care services amidst our aging population. 

Timestamps

00:00 Discussing the impact of the transition to a personal care license.

03:42 Moved, started a home care business, and settled in Florida.

08:30 Refer to Lucas for home care licensing inquiries.

12:12 Overworked employees need adequate staffing, appreciation, and pay.

16:35 Called Dorothy to express heartfelt gratitude.

18:35 Appreciation boosts morale and attracts and retains caregivers.

22:46 Witnessing profound love and gratitude in caregiving.

25:05 Caregiver support alleviates families' caregiving burdens effectively.

27:49 Demand for senior home care is very high.

Connect with Mike Walters

LinkedIn: https://www.linkedin.com/in/seniorshelpingseniors

Website: https://seniorshelpingseniors.com/

In this episode, we dive into the work of the Home Care Association of Florida, a nonprofit trade organization dedicated to supporting providers through resources, education, and advocacy, all while navigating the intricate landscape of regulations in Florida. 

Denise also shares her journey, from working closely with Medicaid chiefs, influencing legislative changes, and addressing the urgent issue of direct care worker shortages through funding for data collection. We also discuss the critical role of HR in the hiring process for family home health aides, the importance of standardization in contract agreements with Managed Care Organizations, and the growing need for diversification among home care providers. 

So, whether you're part of the home care industry or simply interested in the challenges and innovations within this crucial field, this episode is packed with insights you won't want to miss. Let's get started!

Timestamps

00:00 Experienced nurse transitioned to executive home care role.

03:37 Managing care organization relationships, billing, and legislative challenges.
08:17 AHCA provided requested data; key for initiatives.
10:42 Engaged in hospital-at-home initiative discussion.
13:49 Communication barriers affect provider compliance and outreach.
17:37 Support for agency owners through licensing & compliance.
21:51 Hospital association studied care disparities for 2035.
24:12 Legislation needed for clarity in Medicaid contracts.
27:18 Diversification is crucial for long-term sustainability.

Connect with Denise Bellville

LinkedIn: https://www.linkedin.com/in/denise-bellville-3a59007/

Website: https://www.homecarefla.org/

In this episode, I'm your host, Lucas Carroll, and we have a special guest, Dan Durney, the Director of Franchise Development for Assisting Hands Home Care. In this insightful conversation, Dan and I explore the complexities and opportunities within the home care industry, from the state of licensing and the booming market for senior care to the unique franchise model of Assisting Hands that prioritizes family-owned values over private equity. 

We delve into the support systems in place for new franchisees, the importance of having a dedicated team, and the emotional rewards of working in this impactful field. 

Whether you're a seasoned home care provider or considering starting your own franchise, this episode is packed with valuable insights you won't want to miss. So, let's get started!

Timestamps

00:00 Adding a dozen franchisees yearly, doubled expansion expected.

03:49 Private equity sees growth potential in-home care.

08:37 Important distinction between home care company types.

11:25 Area representatives mentor franchisees, not just salespeople.

15:07 Support team assists in complex licensing process.

18:17 AI-proof market faces resistance, skilled services.

21:54 Franchisees have flexibility in choosing client cases.

24:55 Home care business offers rewarding experiences.

Connect with Dan Durney

Website: https://assistinghands.com/