Home Care Happy Hour

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In this episode, discover what it’s really like to build and run a home care agency with the people closest to you.

Special guests Alice Neaves and Maverick Vance of Monarch Care Company join Nicole Sousa for an honest conversation about building a family-run home care agency and creating a family-style approach to care.

Alice and Maverick discuss how they divide responsibilities, build strong relationships with caregivers and clients, and navigate the challenges of working with family. They also share lessons on hiring, communication, burnout, and staying committed through the ups and downs of agency ownership.

Plus, they offer advice for other family-run agencies on balancing business and family while staying focused on a shared goal.

We also break down important state updates home care agency owners should have on their radar.

Want to learn more about GEOH? Click here: https://geoh.app

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It’s time for GEOH’s Greatest Hits! 🎧💿

We’re hitting replay on some of our favorite moments from Home Care Happy Hour, bringing together insights, stories, and advice from past guests who know the home care industry.

From growing your agency and building stronger referral relationships to supporting caregivers, improving operations, and navigating the challenges of home care, this special episode features conversations worth hearing again.

👀 Looking for more Greatest Hits for your agency? Explore GEOH’s collection of webinars, guides, and more:
https://geoh.app/greatest-hits

Want to learn more about GEOH?
Visit https://geoh.app

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In this episode, discover how personal experience, strong caregiver relationships, and a people-first approach can shape the way you grow and operate a home care agency.

Special guest Keyur Shah, Owner of Senior Helpers of Coastal Orange County, shares how caring for his family led him and his wife, Mita, into home care and inspired their “Good Karma” philosophy.

Keyur discusses building trust in the community, creating meaningful referral relationships, supporting caregivers, and growing an agency without losing the human touch. He also shares how technology helps strengthen operations while keeping care personal.

Plus, we break down important state updates home care agency owners should have on their radar.

Want to learn more about Senior Helpers of Coastal Orange County? Click here: https://www.seniorhelpers.com/ca/mission-viejo/meet-the-office/

Want to learn more about GEOH? Click here: https://geoh.app

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In this episode, discover how home care agencies can rely less on referrals and build a more predictable flow of new clients online.

Special guest Bradley Hellman, Founder & CEO of Alchemical Marketing, shares what home care agencies should prioritize when it comes to their website, Google Ads, local SEO, reviews, and marketing budget - plus the common mistakes that could be wasting your ad spend.  

Want to learn more about Alchemical Marketing? Click here: https://alchemical.marketing

If you would like a free audit from Alchemical Marketing, visit here: https://alchemical.marketing/home-care-marketing-agency/

Want to learn more about GEOH? Click here: https://geoh.app
 

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In this episode, discover the EVV mistakes and documentation gaps that could be putting your home care agency on an auditor’s radar.

Special guest, Kristy Pyles, the EVV Queen and owner of In Your Corner Consulting, breaks down what auditors are watching, how AI is changing compliance, and what Ohio agencies need to know about evolving EVV rules.

Want to learn more about Kristy and In Your Corner Consulting? Visit: https://www.iyc-consulting.com/

To learn more about GEOH visit: https://geoh.app

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Ohio home care agencies are facing a major shift in Medicaid fraud enforcement. New laws and increased oversight are giving ODM more power to act on suspected fraud, while putting even more pressure on agencies to keep EVV, billing, and documentation accurate.

In this episode of Home Care Happy Hour, we break down Ohio’s latest fraud prevention changes, the difference between fraud, waste, and abuse, the 5 common audit triggers, what ODM may look at during an audit, and practical steps agencies can take to protect themselves. 

We’re also covering the latest home care and Medicaid updates from Indiana, Georgia, North Carolina, and Missouri - including waiver changes, EVV deadlines, rate updates, enrollment changes, and more.    

If you’re a home care agency owner, administrator, or compliance professional, this is an episode you don’t want to miss!

Want to learn more about GEOH or see how it can help your agency? Schedule your free demo here: https://support.geoh.app/meet

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In this episode, discover the growth mistake that quietly holds most home care agencies back.

Special guest, Lauren Woeltz from GEOH, shares what actually separates agencies that grow from those that stall. Plus... catch up on the latest Medicaid and EVV updates from Ohio, Indiana, Georgia, North Carolina, and Illinois.

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Did you know Illinois has nine Medicaid waivers, yet many home care agencies only serve clients through two or three of them?

In this episode of Home Care Happy Hour, we sit down with Nicole from the GEOH team to explore three Illinois Medicaid waivers that agencies may be overlooking: the Brain Injury Waiver, Medically Fragile & Technology Dependent (MFTD) Children's Waiver, and the HIV/AIDS Waiver. We discuss who these programs serve, the services they cover, and how they can create new opportunities for agency growth.

We also cover the latest home care news from across the country, including:

•  Ohio's new EVV legislation and NextGen MyCare updates 
•  Indiana's live-in caregiver pay changes and waiver case management transition 
•  Georgia's updated Medicaid provider manual 
•  North Carolina's upcoming Medicaid coverage changes 
•  Illinois' newly announced HealthChoice MCO contracts for 2027 

If you're a home care agency owner, administrator, or compliance professional looking to grow your agency while staying ahead of Medicaid changes, this is an episode you won't want to miss.

Illinois Waiver Guide: https://support.geoh.app/il-waivers-guide

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Georgia home care providers have several important Medicaid deadlines approaching, and missing them could lead to suspended enrollments, denied claims, or delayed payments. With multiple policy changes taking effect on July 1, 2026, now is the time to make sure your agency is prepared.

In this episode of Home Care Happy Hour, we break down four key Georgia Medicaid updates, including provider revalidation deadlines, new group enrollment claim edits, license and certification renewal requirements, and changes to SOURCE prior authorizations. We also cover the steps agencies should take now to remain compliant and avoid reimbursement issues.

If you're a home care agency owner serving Georgia Medicaid clients, this is an update you won't want to miss.

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Indiana home health agencies are facing an unprecedented challenge. While the state requires Medicaid-enrolled home health agencies to maintain active Medicare enrollment by July 1, 2026, CMS has imposed a nationwide freeze on new Medicare enrollments. What does this mean for providers caught in the middle?

In this episode of Home Care Happy Hour, we break down the Medicare enrollment moratorium, Indiana's Medicare requirement, who may qualify for the state's grace provision, and the steps agencies should be taking right now to protect their Medicaid reimbursement and stay compliant.

If you're a home health agency owner, administrator, or compliance professional in Indiana, this is an update you can't afford to miss!