Home Truths

In this special edition podcast, MSV's scrutiny panel customers meet with MSV's Head of Customer Experience, Rick, and Head of Repairs, Sam, to discuss our customer repairs service, the action we are taking on damp and mould, customer communications, and our revised two-step complaints procedure.

We're talking with Charlie (Group CEO) about the new MSV Way. 

The MSV Way is the corporate plan of our vision for the future, pledges and objectives – to help create environments that flourish. 

This week we are celebrating our 5th anniversary as MSV, since we merged back in 2017 - but actually, over 55 years of shared history working in our communities, with our customers, to deliver a kind, thoughtful and caring service. 

Massive thanks to all of our colleagues and residents for everything you have done and for joining us on this brilliant journey - here's to MSV and many more years of delivering the #MSVWay

Welcome to episode 2, the ART of Diversity. During October MSV will be celebrating Black History Month and to mark this occasion we wanted to chat to people in our communities and colleagues about their stories and shared experiences. Sarah meet with Chief Executive, Charlie Norman and Kemoy Walker, a Teacher and Youth Worker in Moss Side and MSV's Youth Ambassador. Kate met with our colleague Salma from Khubsuret House in Rochdale. We really hope you enjoy this episode.

The first in a series of Podcasts called Home Truths from MSV Housing Group, made by customers and staff for ... well .... everyone.  The Ally is the real life journeys from 3 people who, in one way or another, have an LGBTQ+ story to tell.  They are frank and honest, and this is a close and intimate experience, so sit back, relax, listen but most of all, enjoy.