Celebrating Memorial Day with more than just barbecues, we at the American Towing Recovery Institute podcast reflect on the essence of the holiday and the unbreakable bond of family within the towing industry. We're honored to have listeners like you, our 14,000-strong family, join myself, DJ Harrington, and Wes Wilburn, as we navigate the waters of safety, training, and customer service with a special guest who embodies these values. Jerry, from a family-run auto truck service in Chicago, graces us this episode with tales of his 60-year journey and the interweaving of family legacy with unparalleled professionalism.

Our conversation with Jerry goes beyond mere towing talk; it's a masterclass in how safety and certification form the backbone of trust in our profession. With his family by his side, Jerry demonstrates the power of a customer-centric approach, infused with the warmth of family values. We also address the challenges and necessities of keeping up with the ever-evolving demands of our field – because to stay stagnant is to fall behind. The dedication to continuous improvement, despite hurdles like the pandemic, shines through as we discuss the practicalities of organizing effective training sessions.

As we gear up for Memorial Day, our chat takes a moment of reverence for those who have served in the Armed Forces. We remind our listeners to honor the sacrifices made for our freedoms, just as we are committed to honoring the safety and well-being of those in the towing and recovery industry. Jerry's insights, coupled with our ongoing dialogue on education, certification, and remembrance, weave together a rich tapestry that is this episode. Join us for this heartfelt exchange that is sure to resonate with each of you, as we celebrate the shared commitment and camaraderie that make our industry exceptional.