Artists Soar

Horrible Customer Service Experience and Lessons Learned for Artists to Protect Their Files.

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Jules, Rachel, and Stephanie discuss a terrible experience where Julie was locked out of her Adobe Profile because a hacker got into her account and changed her password.  The lack of customer support from Adobe led to a number of discoveries we discuss. 

If you have a question you'd like us to discuss feel free to  email us at [email protected]

Key talking points: 
  • DO NOT KEEP YOUR FILES ONLY ON THE CLOUD.
  • Save your images in 3 different places: 
    • Backup to hard drive (like an SSD Portable)
  • Another hard drive in a separate location
  • And a cloud-based backup service.
  • Save PSD files as TIFs.
  • Save Illustrator files as EPS files.
  • Enable 2 Factor Authentication for all of your cloud-based systems.

    • We'd love to hear about your experiences with terrible customer service and what you learned from the situation, email us at [email protected] 

    Rise with us! On Artists Soar!

    Resources Mentioned
    • Art Business Checklist and Video Guide- make your lives easier as you define your art business.
  • 10 Tips to Keep Your Electronic Files Organized
  • SSD Portable
  • Adobe's 2-Factor Authentication.
    • Our Websites and Shops

    Stephanie:  https://www.stephanieweaverartist.com/

    https://www.etsy.com/shop/artfurpaws

     

    Julie:  https://www.juliemstudios.com/

    https://www.etsy.com/shop/peacockblueart

     

    Rachel:  https://bubblybibbly.com/ 

    https://www.etsy.com/shop/BBStudioShop 

    https://www.etsy.com/shop/mothersrecipes

     

    Got a Listener Question? 

    Email us at: [email protected]

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