Episode 162: Brittany Yandura needs you to go a level deeper with your customers.

⏱️ Timestamps:

0:00:00 - Intro

0:01:36 - The power of consultative onboarding

0:02:08 - The “should” over the “can” in guiding customers

0:03:04 - User manuals vs. actionable onboarding value

0:03:42 - Timing and audience: critical success factors

0:06:29 - Bridging language and communication gaps

0:07:41 - Rethinking onboarding as a transformative tool

0:09:45 - The ultimate question: what do your best customers do?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Brittany Yandura:

Brittany's LinkedIn: https://www.linkedin.com/in/brittanyyandura/

Mentioned in this episode:

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