Empathy is the secret sauce of innovation: your teams will go the extra mile and your customers will notice it. This is how you achieve it.

Technology evolution, competition, customer expectations and margin erosion: there is an innovation approach to each of these challenges. Make sure you're applying the right type for the challenge at hand.

The Barca framework provides some brilliant insight into practically building a deliberate business culture: pick your 3 behaviours, empower your culture architects, use the 5 components of the framework over a long time. Culture building is hard, but the benefits are undeniable.

Last week, I attended Insight Into: Innovation, an event organised by Insight Recruitment that brought together 5 brilliant speakers in a very engaging format. Paul Wilshaw, David Nicoll, Catherine Trotter, Emma Collingridge and Amul Batra offered the audience great insight into their experience of innovation within the technology industry. I learned a few things, remembered quite a […]

While the mainstream media continues to spin horror stories about how AI is going to make everyone unemployed and propose that the only possible future involves a society of leisure supported by universal basic income, the people who actually study these things have a much more positive outlook: one backed by an understanding of history, […]

When faced with Digital disruption, many organisations’ Digital Strategy is to set up a dedicated Digital Innovation business tasked with developing completely new, unprecedented propositions which will launch them into a whole new business model. This becomes the strategic imperative, and all Digital investment is aligned with the goal of disruptive innovation. This is understandable. […]

The economics of the Digital world is very different to that which most top managers grew up with and understand. Take the time to really understand the new economic paradigm of No Economic Rent and Winner Takes All. The survival of your organisation depends on it.

According to respondents to a recent McKinsey survey, only 37% of Digital Transformation efforts are successful. The number may change from study to study, but the sentiment is common: most Digital Transformation projects run out of steam. Even if you succeed, companies can revert to their old ways over time, giving up the gains and failing […]

Digital technology is making organisational evolution unavoidable. This will not be a one-off reorganisation, but a constant stream of activity in pursuit of Digital excellence. A deliberate Digital Strategy must be adopted and sanctioned, and a process of ongoing Digital Transformation executed. In the past, leading Digital Transformation has fallen to the CTO or the […]

Have you watched All the Money in the World?. As a film, it leaves a lot to be desired. But I was struck by its depiction of J. Paul Getty senior, a business tycoon and the world’s richest man at the time. Mr Getty is supposed to be running a vast business empire but apparently […]