In this episode, we talk with acclaimed author, speaker, and hospitality industry veteran Taylor Scott about why this pandemic has refueled a focus on emotional intelligence in the hotel industry. We then dive into the first steps to take to improve your emotional intelligence as a leader during recovery by leading with hospitality.

To find out more about how you can lead with hospitality, check out Taylor’s new book. 

For more information, visit www.amadeus-hospitality.com/podcast.