In this episode of Hospitality Reinvented, we dive into one of the most critical elements for business success: Strategic Clarity. Learn why so many hospitality businesses fail due to a lack of clear direction and how to overcome this with a purposeful game plan. We explore the difference between static plans and dynamic playbooks, showing how four essential questions—Who are we? Where are we going? Why are we doing this? How will we get there?—can define your path. Ready to build your bar, restaurant, or hotel legacy with clarity? Tune in now!

In this episode of Hospitality Reinvented, we dive into a hard truth: most hotel food and beverage programs still aren’t delivering.

From watery eggs at breakfast buffets to uninspired, overpriced menus, too many properties are falling short of guest expectations.

But here’s the good news—any hotel, whether it’s a roadside motel or a luxury resort, can reinvent its F&B program to deliver incredible guest experiences.

We explore why creativity and innovation are essential for hotel F&B programs and share actionable solutions that can set your property apart. Discover how to:

- Build F&B experiences that resonate with your guests.

- Incorporate hyper-local flavors and support regional producers.

- Leverage technology to create frictionless room service and personalized mini bars.

- Turn underutilized spaces into vibrant, profitable outdoor dining areas.

Whether you’re managing an economy hotel or an upscale brand, this episode will equip you with the insights and strategies to transform your F&B program into a true competitive advantage.

Tune in and start delivering the kind of food and beverage experiences your guests will rave about—and remember.

In this episode of Hospitality Reinvented, we tackle one of the most pressing challenges in today’s hospitality industry:

Effectively integrating technology without losing the human touch. From bars and restaurants to hotels, technology is reshaping how we operate and serve our guests—but how do we ensure it enhances, rather than detracts from, the guest experience?

Join me as we explore real-world examples of bridging this gap, including creating seamless bar operations with digital tools, enhancing restaurant service through guest insights, and crafting unforgettable hotel stays with personalized tech integrations.

We’ll discuss:

1. Why balancing people and technology is key to creating exceptional experiences.

2. How to use technology to empower, not replace, your team.

3. The steps you can take today to create a harmonious blend of human connection and innovative tech.

This episode is a must-listen for anyone looking to future-proof their hospitality business while staying true to the core principles of hospitality.

In this episode of Hospitality Reinvented, we explore one of the most crucial aspects of modern hospitality: the Perception of Value.

More than ever, hospitality brands must understand that value isn’t just about price—it's about experience. The days of relying solely on product quality or pricing are over.

Guests now expect an experience that feels meaningful, memorable, and worth every dollar spent. But how do you build that perception of value?

The answer lies in how and where it’s experienced.

This concept is a powerful reminder for bars, restaurants, and hotels that people are willing to pay more when they feel they're getting an enhanced, unique experience.

Then, we break down actionable strategies for creating value perception in each type of venue.

We discuss how even the smallest details can elevate perceived value—ultimately leading to a more loyal guest base and stronger revenue.

If you want to learn how to go beyond just meeting expectations and start crafting experiences that make your guests feel true value, this episode is for you.

🎧 Tune in and learn how to make every touchpoint with your guests count.

In this episode of Hospitality Reinvented, Doug Radkey delves into the true essence of hospitality by breaking down the 7 core principles that define exceptional guest service and memorable experiences. Many believe the industry has lost touch with what hospitality really means, often overshadowed by technology and lackluster training. Doug redefines hospitality as a human-centered experience, emphasizing the importance of going beyond surface-level service to build genuine connections.

From Self-Awareness and Guest Awareness, to Authenticity, Anticipation, Alignment, Connection, and Presence, Doug explores each principle in depth. He highlights how these principles not only elevate the guest experience but also create a culture of engagement and pride among team members. Doug shares insights on how to implement these principles effectively, using real-life examples that resonate with every level of the hospitality industry.

Tune in to discover how to bring these values back into your business, foster a cohesive culture, and leave lasting impressions on your guests. Whether you’re a seasoned pro or new to the industry, this episode offers powerful takeaways to reinvigorate your approach to hospitality.

In this episode of Hospitality Reinvented, we dive into a fresh take on KPIs—moving beyond traditional metrics to create a more people-centered approach. Learn why focusing on just the numbers falls short and how redefining KPIs to "Keep People Informed, Involved, Interested, and Inspired" can transform hospitality operations. Discover how this shift drives engagement, aligns your team, and ultimately, boosts your brand's long-term success. Ready to rethink your KPIs? Listen in for actionable insights to help you lead a high-performing team.

In Episode 3 of Hospitality Reinvented, Doug Radkey takes a deep dive into Total Guest Revenue Management (TGRM)—a transformative approach that goes beyond the traditional metrics like RevPAR and ADR. Today’s hospitality landscape demands a holistic view of guest spending, and TGRM is the key to unlocking your hotel’s full revenue potential.

Doug explores how focusing on Revenue Per Available Guest (RevPAG) and Total Revenue Management (TRM) helps hoteliers optimize all revenue streams—from rooms and F&B to amenities and guest experiences. Learn how integrating TGRM into your operations can enhance profitability, drive guest satisfaction, and create a more seamless, revenue-generating ecosystem across your property.

This episode is packed with insights into how you can align your hotel’s strategy to capture more value per guest while elevating their overall experience. Tune in now to discover how to leverage TGRM for your hotel’s future success!

In Episode 2 of Hospitality Reinvented, host Doug Radkey explores a powerful concept that every hospitality operator needs to understand: The Risk of Inaction - as the new ROI.

In today’s fast-moving industry, staying stagnant is the biggest risk of all. While many focus on the return on investment (ROI) of their efforts, this episode shifts the conversation to the cost of not taking action—whether it's delaying upgrades, missing out on new trends, or failing to address operational inefficiencies.

Doug breaks down how inaction can lead to missed opportunities, declining guest satisfaction, and ultimately, lost profits. Tune in to discover how to flip the narrative, embrace change, and turn potential risks into game-changing results.

Don’t let inaction hold your business back—learn how to make proactive, strategic moves that will drive long-term success. Listen to Episode 2 now and start rethinking the way you approach ROI!

Welcome to Hospitality Reinvented, the podcast that’s reshaping the future of the hospitality industry! Hosted by Doug Radkey, founder of KRG Hospitality and a renowned coach and consultant with over 15 years of experience, this podcast dives into the trends, strategies, and innovations that are transforming bars, restaurants, and hotels around the world.

In each episode, we tackle the challenges facing hospitality businesses today, from embracing modern technology to redefining guest experiences, building legacy brands, and more. Whether you're a start-up, an established operator, or simply someone passionate about hospitality, Hospitality Reinvented is here to inspire, educate, and push the boundaries of what’s possible in this dynamic industry.

Join us on this journey to reinvent hospitality with fresh perspectives and actionable insights. Ready to challenge the status quo? Tune in to our trailer and Episode 1 now!