Hoist Group is the provider of the widest range of hospitality technology right across EMEA. In this series, we bring you a regular series of podcasts where we discuss the role of technology within Hospitality. We welcome your input on topics you'd like to learn about, so feel free to add your suggestion in the comments below.
In this episode, we discuss Dashboards.
0:47 Hack #1. If you aren't already using a dashboard, start doing so. WHY? Because dashboards allow you to get an instant overview of your business operation.
0:57 Hack #2 Before investing in a dashboard check the level of data you can drill down to. Is it's superficial? Or can it give you the level of granularity you need to truly drive your business forward.
1:09 Hack #3 - Don't fall into the trap of investing in multiple dashboards. Work with partners and providers who espouse an open architecture approach and allow you to consolidate your data in a single place to give you a unified view of your business performance.
1:28 Hack #4 - Push the envelope. Having the data is one. Being able to cross-reference that data from multiple sources will allow you to have a unique insight into your interaction with your guests - before, during and after their stay.
So in summary: Hack #1 - Start using a Dashboard. Hack #2 - Just check the level of data you can drill down to. Hack #3 - Don't fall into the trap of investing in multiple dashboards. Hack #4 - Make us work for our money. I hope that's been useful and interesting. Until next time. Goodbye!
