Hotel Moment

By Revinate

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is t... more

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FAQs about Hotel Moment:

How many episodes does Hotel Moment have?

The podcast currently has 145 episodes available.

Hotel Moment episodes:

December 20, 2023A hotelier’s guide to unlocking the power of first-party data | a Revinate webinar
In this episode of Hotel Moment, we head over to Revinate’s Darya Subotka and Dylan Cole as they host a webinar on the power of first-party data.
Join them as they:
Explore exactly what first-party data is
Explain how to leverage first-party data to enhance marketing strategies
Share examples of successful customer campaigns any hotelier can learn from
And more!

Darya Subotka is Revinate’s Director of Customer Success, EMEA. Dylan Cole is Revinate’s Managing Director, EMEA. Both are based in Amsterdam and have previous experience across North America, Asia, and Australia.

If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.
Connect with Darya and Dylan here:
Darya on LinkedIn
Dylan on LinkedIn

Connect with Karen here:
LinkedIn
Revinate

If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
36min
December 06, 2023Recast: How the cloud can improve hotel operations (2022)
This week on the Hotel Moment podcast, we revisit the conversation between Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, after his recent shout-out on LinkedIn recognizing Revinate as the chosen CRM for many hoteliers. Thank you, Matthijs, for recognizing Revinate’s CRM expertise.
Join in as they dive into cloud-based software. You’ll learn how moving to the cloud benefits your operations, simplifies data management, and helps you address the root cause of inefficiencies within your hotel.
Links:
Matthijs Welle: https://www.linkedin.com/in/matthijswelle/
Mews: https://www.mews.com/en
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
22min
November 22, 2023Modern and focused commercial strategy — what does it look like? | with Lori Kiel
In this episode of Hotel Moment, host Karen Stephens is joined by Lori Kiel, Chief Commercial Officer at Kessler Collection and Commercial Thought Leader at Lori Kiel Productions.
Join them as they:
Explore Lori’s passion for commercial strategy
Delve into Lori’s approach to commercial strategy
Highlight the power of a commercial-first mindset for hospitality

Lori Kiel, based in Orlando, Florida, has over thirty years of experience in the hospitality industry, across Turnberry and Associates, Lodgian, and the Kessler Collection. As the Chief Commercial Officer at Kessler, she oversees sales, revenue, and marketing and the topline strategies for the company.

Mentioned in the episode
https://www.adamenfroy.com/
https://lorikiel.com/

If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.
If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
36min
November 08, 2023Build intelligent operations and let data drive direct bookings | with Patrick Norton
In this episode of Hotel Moment, host Karen Stephens is joined by Patrick Norton, Vice President of Sales and Marketing at Brittain Resorts and Hotels.
Join them as they:
Explore the value of guest history for direct bookings
Discuss touch points for capturing consumer data
Shine a light on the future of Brittain Resorts and Hotels
And more!

Patrick Norton is a highly experienced hospitality professional, having checked into the industry at age fifteen. As the current Vice President of Sales and Marketing at Brittain Resorts and Hotels, his main focus areas are business and market development, market research and planning, and conceptualizing and implementing marketing sales and strategies for the company.
If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.
Connect with Patrick here:
LinkedIn
Brittain Resorts & Hotels

Connect with Karen here:
LinkedIn
Revinate

If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
25min
October 27, 2023Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Shawn Jereb, SVP of Revenue Management & Distribution at Montage International.
Join them as they discuss:
Shawn’s experience of meeting celebrities
What is humble luxury, and why does it work?
Leveraging technology for a seamless guest experience
The sustainability drive at Montage
And more!

Shawn Jereb has a 30-year career in the hospitality industry and is an expert in revenue management. He has helped niche luxury hospitality brands like Belmond and Morgans to optimize revenues while managing the revenue management infrastructure, culture, strategy, and distribution.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.
Connect with Shawn here:
LinkedIn
Montage International website

Connect with Karen here:
LinkedIn
Revinate

If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
21min
October 13, 2023What does it take to create a winning revenue strategy? | with Caryl Helsel
In this episode of Hotel Moment, host Karen Stephens is joined by Caryl Helsel, Founder and CEO of Dragonfly Strategists.
Join them as they:
Explore what guest mapping is and why it’s beneficial
Define a powerful revenue strategy
Shine a light on some successful revenue strategy transformations from across Caryl’s career
And more!

Caryl Helsel is an experienced hospitality commercial and IT strategy leader with over thirty years of experience and leadership in the hospitality industry. She is currently the Founder and CEO of Dragonfly Strategists, where she and her team advise hospitality companies to optimize revenue through effective strategies, operations, and technology solutions. Caryl serves on the St. Jude Digital & Innovation Advisory Council and has published multiple industry-leading books and white papers.
If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.
Connect with Caryl here:
LinkedIn
Dragonfly Strategists

Connect with Karen here:
LinkedIn
Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Fame
If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
33min
September 29, 2023A recipe for thriving in multiple industries to deliver bespoke experiences | with Vinny Cuneo
In this episode of Hotel Moment, host Karen Stephens is joined by Vinny Cuneo, Vice President of Sales and Revenue Strategy at AutoCamp.
Join them as they:
Delve into turning Airstreams into a hospitality experience
Explore what it truly means to bring luxury outdoors
Discuss AutoCamp’s approach to sustainability
Give advice for aligning marketing and sales teams
And more!

Vinny Cuneo is a dynamic leader in revenue strategy, digital marketing, and sales. He is currently the Vice President of Sales and Revenue Strategy at AutoCamp, a modern hospitality experience helping to get people outdoors, and Field Station, a modern lodging brand for the active outdoor community. Vinny is further a member of Revinate’s Customer Advisory Board. Tune in to hear his expert wisdom!
If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.
Learn more about AutoCamp at: https://autocamp.com/
Vinny Cuneo: https://www.linkedin.com/in/vinny-c-26301aa/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Fame
If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
22min
September 15, 2023Market, capture, and convert — driving full-funnel conversions | with Jason Pirock
In this episode of Hotel Moment, host Karen Stephens is joined by Jason Pirock, Corporate Director of Marketing at Springboard Hospitality.

Join them as they:
Discuss everything that Springboard Hospitality encompasses
Highlight the importance of a top-tier website
Explain why you need quality content
Explore retargeting methods
Jason Pirock is the Corporate Director of Marketing at Springboard Hospitality where he oversees all integrated marketing strategy, customer acquisition, and growth through digital and traditional marketing efforts. He has over sixteen years of marketing experience across hospitality and retail and is a recipient of the Brand Innovators 40 Under 40 Midwest. We cannot wait for you to hear what he has to say!

If you enjoyed this episode, make sure to subscribe, rate and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.

Links and resources:
Learn more about Springboard Hospitality at: https://www.springboardhospitality.com/
Jason Pirock: https://www.linkedin.com/in/jasonpirock/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Fame

If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
27min
September 01, 2023Recast: Innovation and tech adoption in hospitality (2022)
The hospitality industry sometimes seems to be behind the curve when it comes to technology.
How can we in hospitality be more innovative and adopt technology with confidence?
Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about just that. Oracle has always been one of the most innovative companies in our industry and Fabricio shares their newest offering, OHIP, which he calls an "enabler for innovation".
Links:
Fabricio Titiro: https://www.linkedin.com/in/fabriciotitiro/
Oracle: https://www.oracle.com/
Oracle Cloud PMS: https://www.oracle.com/industries/hospitality/cloud-platform/
Oracle Marketplace: https://cloudmarketplace.oracle.com/marketplace/hospitality
OHIP: https://blogs.oracle.com/hospitality/post/ohip-introduces-state-of-the-art-streaming-api-and-rich-analytics
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media

If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
41min
August 18, 2023The heart of hospitality
In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or life-changing interactions with guests. These stories remind us of the community that is the foundation of hospitality, working together to create amazing experiences for guests and the people who serve them.

Tune in and listen to encouraging perspectives that you can use to uplift your teams and improve your hotel operations.

Links:
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media

If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

Innovation in hospitality technology
Guest experience transformation
Revenue optimization strategies
Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
Guests define what luxury means today | with Shannon Knapp
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
...more
29min

FAQs about Hotel Moment:

How many episodes does Hotel Moment have?

The podcast currently has 145 episodes available.

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