How is technology shaping the future of hospitality, and what does it mean for hotel businesses in a rapidly evolving digital world? In this Hoteliers’ Voice episode, Alessandra Leoni, an industry expert with over 25 years of experience, shares insights on how hotels are adopting new technologies and staying competitive.

Alessandra discusses her career journey from reception manager to leading commercial and IT departments in hotels, including Resident Hotels. She shares how technology has become essential to both guest experience and hotel operations, and how the workforce has adapted to digital changes. We also explore emerging tech like AI, mobile check-ins, and guest communication tools like WhatsApp, which are enhancing the guest experience and streamlining hotel operations.

She offers advice on what hoteliers should consider when choosing tech solutions, emphasising scalability, flexibility, and integration to future-proof their businesses.

Travel Market Life is produced by Urban Podcasts.