Hôtellerie-restauration et Métiers de l'alimentation

« Dans le cadre de notre 2e année de formation en BTS Responsable de l'Hébergement au lycée Alexandre-Dumas d'Illkirch, nous avons réalisé une vidéo en anglais autour de la technique du lit à blanc.

Nous remercions Bronya Dawson, assistante d'anglais au lycée, qui nous a fait l'honneur de prêter sa voix, ainsi que nos professeurs Madame Ott (Anglais) et Madame Pfeiffer (Technique des étages) pour leur accompagnement tout au long de ce travail ».

• Lycée des Métiers de l'Hôtellerie et de Tourisme Alexandre-Dumas, Illkirch-Graffenstaden, académie de Strasbourg

What exactly does my mission involve?

• Help the General Manager in reaching the sales, management and financial targets,
• Coordinate and organise guest services on a daily basis,
• Integrate, train and supervise the hotel's team,
• Assist in ensuring a safe environment for property and people by anticipating and preventing risks.

• Partenariat MEN - Accor
• Site du groupe Accor
• Page « Guide des métiers Accor et témoignages des collaborateurs »
• Article « Guide des métiers Accor »
• WebTV de l'académie de Versailles

What exactly does my mission involve?

• Ensure that guests have a smooth running stay at the hotel
• Manage and motivate front office teams in order to provide high quality offers
• Help the department in meeting its quantitative and qualitative targets

Our employees will share their experience and missions through their testimonies. You can discover the advantages and opportunities of their professions.

• Accor group website
• Page « Accor professions guide »
• Article about «Accor professions guide »

What exactly does my mission involve?

• Help the General Manager in reaching the sales, management and financial targets
• Coordinate and organise guest services on a daily basis
• Integrate, train and supervise the hotel's team
• Assist in ensuring a safe environment for property and people by anticipating and preventing risks

Our employees will share their experience and missions through their testimonies. You can discover the advantages and opportunities of their professions.

• Accor group website
• Page « Accor professions guide »
• Article about «Accor professions guide »

The job in a few points…

• Be responsible for the technical smooth running and maintenance of the hotel's installations
• Ensure the safety of people and property, and guarantee a high standard of equipment

Our employees will share their experience and missions through their testimonies. You can discover the advantages and opportunities of their professions.

• Accor group website
• Page « Accor professions guide »
• Article about «Accor professions guide »

What exactly does my mission involve?

• Welcome guests who arrive late and take care of them until their departure
• Carry out the day's opening and closing operations
• Is responsible for the hotel once the daytime managers are off duty
• Ensure the safety of property and people
• Depending on the structure: set up the breakfast and clean common areas

Our employees will share their experience and missions through their testimonies. You can discover the advantages and opportunities of their professions.

• Accor group website
• Page « Accor professions guide »
• Article about «Accor professions guide »

What exactly does my mission involve?

• Greet the customer and help them make their choice
• Help to increase customer loyalty and to attract new customers
• Ensure the supply, set up and service at the bar
• Promote commercial offers and contribute to bar sales
• Organise the bar team

Our employees will share their experience and missions through their testimonies. You can discover the advantages and opportunities of their professions.

• Accor group website
• Page « Accor professions guide »
• Article about «Accor professions guide »

What exactly does my mission involve?

• Is in charge of the organisation and quality of Reception, Room Service and Floor services offered to guests
• Is responsible for good financial and qualitative results for the department
• Helps define and implement hotel strategy
• Ensures respect of internal and external audit procedures

• Accor group website
• Page « Accor professions guide »
• Article about «Accor professions guide »

What exactly does my mission involve?

• Is the prime "ambassador" for both the hotel and Accor among both the clientele and local institutions
• Is responsible for the attainment of the hotel's commercial, managerial and financial targets
• Manage the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality
• Lead, encourage and manage the team and help to develop their skills
• Prepare the hotel budget and action plans required to ensure the establishment's profitability
• Build and nurture local networks and Implement any projects launched by the brand

• Accor group website
• Page « Accor professions guide »
• Article about «Accor professions guide »

To make a rolled omelette, you will need eggs, a container filled with cold water to wash them, oil and butter for cooking, seasoning : salt and white pepper, a ramekin (a small bowl), a container and a stainless fork, a frying pan for cooking here is an iron pan but you can use a non-stick pan, coarse salt, clarified butter and a brush and finally a serving dish if not a plate will do.

Wash the eggs, you can brush them if they are very dirty. Crack the eggs one at a time. Season with salt and white pepper, then beat the eggs with a fork until getting a frothy mixture and a homogenized colour, the egg mixture can be strained into a sieve.

Wipe the bottom of the pan with coarse salt. To succeed the process of making the omelette the pan must be well-heated. Pour a bit of oil; the omelette can only be cooked in butter : once you have poured the oil, add into it the knobs of butter. When the butter is melted and foamy, add the the egg mixture before butter coloring.
Put the fork flat, with one hand stir the eggs and with the other tilt the pan, bring the edges (of the omelette) into the centre.
Once the cooking point is reached, either runny or well done, leave on the heat for a few seconds without stirring, switch off the heat then tip down the pan and start rolling the omelette; at that point if the omelette is stuffed, put the ingredients inside.
If it's simply a rolled omelette, slide it down, fold over the other edge, and place it on the serving dish or plate.
Use a paper towel to give it a nice shape,
Before serving, brush it with clarified butter.