If hotels notice concerning behavior, why don’t they warn the property next door?

In this episode, Jim and Don explain why information sharing in hospitality is far more constrained than most people realize. They break down how privacy laws, brand liability, fragmented ownership, lack of sharing infrastructure, and fear of getting it wrong combine to keep information siloed inside individual properties.

This episode explores the uncomfortable reality behind the silence — not as a failure of care, but as a consequence of systems that were never designed for safe, cross-property context sharing.

The Hotelligence Insider Briefing

A short written briefing that accompanies each new episode.

Sent Wednesdays when the episode drops.  
For hotel owners, operators, carriers, and counsel.

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Why don’t hotels just ban problem guests?

It sounds like common sense — until you look at how hotels actually operate. In this episode, Jim and Don break down the “blacklist paradox” and explain why person-based exclusion systems create more legal and operational risk than protection in hospitality environments.

They explore fragmented ownership structures, inconsistent documentation, staff turnover, discrimination exposure, and escalation risk, and explain why hotels often avoid actions the public assumes should be easy. This episode pulls back the curtain on why blacklists feel obvious from the outside — and why they collapse under real-world constraints.

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Hotels collect your name, your ID, your credit card, and your reservation history — so why can’t they use that information to prevent problems?

In this pilot episode, Jim and Don break down the legal and operational constraints that govern how guest information can be used inside hospitality. They explain why collecting data is not the same as being allowed to analyze it, how pattern analysis creates legal responsibility, and why documentation and discovery risk shape hotel behavior.

This episode dismantles the assumption that hotels “should’ve known” and reframes the issue as a system design problem — not a failure of care or awareness.

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Hotels collect your name, your ID, your credit card, your reservation history—so why can’t they use any of it to stop traffickers, criminals, or repeat offenders? In this debut episode of The Hotelligence Podcast, Jim (former federal agent specializing in child exploitation and trafficking) and Don (private security veteran who’s responded to hundreds of crimes on hotel properties) break down the massive legal and operational blindfolds hotels are forced to wear.

From strict PII laws to discovery risks to a hospitality culture that prioritizes neutrality over safety, the guys reveal how predators exploit the very rules meant to protect guests. This episode dismantles the myth that hotels “should’ve known” and exposes why the data hotels collect is often the data they’re legally forbidden to use.

If you’ve ever wondered why dangerous people slip through hotel lobbies unnoticed, this is the uncomfortable truth behind the front desk.

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