Claire de Mézerville López welcomes Adam Haller to the Restorative Works! Podcast. Adam joins us and shares his story, from a career in carpentry to leading efforts at one of Pittsburg’s largest homeless shelters, Community Human Services Wood Street Commons.  He discusses how his team works to foster dignity and authentic relationships in a system often burdened by bureaucracy. He highlights the importance of listening to residents' needs, empowering them to build community, and addressing systemic barriers with empathy and action. From creating welcoming spaces to supporting both staff and residents in maintaining emotional and mental health, Adam emphasizes the transformative power of genuine connections. Adam’s insights shed light on the intersection of restorative practices and housing-first principles, demonstrating how small acts of humanity—like a warm conversation or consistent support—can drive meaningful change.  Adam is the program manager at CHS Wood Street Commons in Pittsburgh, PA. The shelter provides services for people experiencing a housing crisis with a unique revolving 32-bed program for men and women. Residents receive service coordination, free meals, transportation assistance, mental health awareness, and harm reduction advocacy. Tune in to learn more about Wood Street Commons and Adam’s unique perspective on restorative practices, community building, and harm reduction.