Key highlights:
0:09 - Dean’s Introduction03:08 - Why Vaping is such a tough industry0405 - Being cheapest comes with its own problems08:17 - Every customer counts when acquisition is tough10:19 - Happy customers are valuable customers, 42k reviews says it all14:35 - Filling out their product portfolio to compete17:18 - Being number 1 on Google matters when you can’t do paid acquisition25:20 - Put some time aide to do customer service yourself29:11 - OOH advertising builds trust because surely you’re a big brand34:53 - Deans dream lunch guest37:52 - Deans top marketing tools
If you’d like to hear more from Dean,  you can connect with him on Linkedin or head over to https://www.88vape.com/