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Growth gets a lot easier when you stop trying to do everything yourself.

In this episode, Brian sits down with Nabil Aitoumeziane, President of FSi Strategies, a Microsoft-first MSP serving SMBs, nonprofits, and healthcare organizations. Nabil shares what it really took to grow through the chaos, build stronger processes, develop leaders from within, and create a business that can scale without the owner being the bottleneck. They also dig into one of the biggest shifts happening in the channel right now: AI.

Nabil breaks down why 2026 is all about execution, how MSPs can move beyond the hype, and where the real opportunity lies in packaging, supporting, securing, and monetizing AI for clients. It’s a practical conversation about leadership, trust, decision-making, customer relationships, and what MSPs need to do now to stay relevant in the next era of growth.

Episode Highlights

0:00 - Introduction

1:07 - Episode open, Meet Nabil

6:00 - Nabil’s biggest leadership lessons so far

12:48 - The biggest shift Nabil has had to make as a leader

21:24 - The power of consultants and peer groups

26:16 - Designing the FSi ‘experience’, becoming more human

32:06 - Decision-making

36:41 - Utilizing AI and how it’s saving you time and effort

41:01 - How Nabil and FSi are using AI

43:56 - Data governance and security

46:27 - How FSi monetizes getting their clients to use AI

49:08 - Building agents

57:17 - AI is becoming a ‘business conversation’

1:01:36 - One of the mistakes Nabil made along the way

1:04:27 - Lightning round

Connect with Brian Hoppe

https://brianhoppe.com/

linkedin.com/in/brianhoppe

Like Our Guest? Check out more on Nabil Aitoumeziane

https://www.fsistrategies.com/

https://www.linkedin.com/in/nabilaitoumeziane/