Is AI really changing the future of global BPO strategy for collections?

In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while balancing compliance, customer experience, and evolving FTC concerns around offshore servicing.

If you work in collections, debt buying, or financial services operations, this conversation delivers practical perspectives on where the industry is heading next.

Listen now and explore more conversations shaping the future of receivables management.

Podcast Overview:
https://receivablespodcast.com/videos/global-bpo-strategy-collections-sahoo

Connect BPS Website:
https://www.connectbps.com/

Saket Sahoo LinkedIn:
https://www.linkedin.com/in/saketsahoo/


global BPO strategy for collections,
AI-enabled debt collection operations,
offshore collections operating model,
future of receivables outsourcing,
empathetic customer experience in collections,
AI Copilot tools for collectors,
best practices for offshore collections,
how FTC regulations affect offshore collections

#GlobalBPOStrategy #SaketSahoo #DebtCollectionOperations #BPOOperations #OffshoreOperations

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