CXO Spotlight: Growth, Influence & Leadership in B2B

How AI Is Powering the Future of Finance


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Description:

What does it take to build the AI-powered brain of one of the world’s biggest banks?

In this episode of CXO Spotlight, Chirag Khanijau sits down with Shuchi Agrawal, Head of Global Provisioning, Automation, & Tooling at Citibank’s Chief Data Office - and one of the Top 40 Most Influential Data Leaders in U.S. Finance (2025).

They unpack:
✅ How Citibank is using AI & GenAI to reimagine customer experience
✅ What “conversational banking” will look like in the next 5 years
✅ The real-world challenges of deploying AI at enterprise scale
✅ Choosing the right data tools in a noisy tech ecosystem
✅ Building explainable, transparent, and bias-free ML systems
✅ Shuchi’s leadership philosophy that helps retain top tech talent

 

Moments to Watch:

 

02:06 - Are We Saying Goodbye to Apps? Hello, Voice Banking!
02:35 - What Banking Will Feel Like in 5 Years
04:01 - No More Hold Tone: AI That Saves You 5 Minutes
05:20 - Bots That Sell Better Than Humans?
08:20 - AI Without Clean Data? Might As Well Burn Your Budget 
11:19 - Why You Must Build Explainable AI from Day One 
12:56 - Biggest AI Failures
16:52 - Too Many Tools, Not Enough Impact
22:24 - The Governance Game: AI vs. Global Regulation 
25:53 - The At-Scale Leadership Secret


Whether you’re a Chief Data Officer, AI leader, banking executive, or technology builder, this episode is packed with insights on how to navigate the future of finance with responsibility and innovation.

 

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CXO Spotlight: Growth, Influence & Leadership in B2BBy Flywheelr