Digital Hospitality

How An Emotional Connection Can Drive Customer Loyalty

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Bart Berkey, founder of Most People Don’t and former Ritz-Carlton executive, shares why hospitality is ultimately about making people feel seen. After spending 16 years inside Ritz-Carlton and Marriott International, Berkey built a platform around storytelling, gratitude, and doing the things most people are afraid to do. This episode explores personal branding, podcasting, leadership, human connection, and why small moments of recognition still matter in an increasingly digital world.

  • Hospitality Starts With Recognition – Bart Berkey believes great hospitality is not about luxury or perfection. It is about making people feel seen, valued, and acknowledged in small everyday moments.
  • Most People Don’t Put Themselves Out There – From podcasting to storytelling to personal branding, Berkey argues that growth comes from doing the uncomfortable things most people avoid because they fear judgment or failure.
  • Human Connection Still Matters In A Digital World – Even with AI, automation, and endless digital communication, Berkey believes personal interactions, phone calls, and genuine conversations are becoming even more valuable.

    • Episode Links

    • Bart Berkey Online: http://bartaberkey.com/
    • Bart Berkey LinkedIn: https://www.linkedin.com/in/bartberkey/
    • Bart Berkey Instagram: https://www.instagram.com/bartberkey/
    • Bart Berkey Tik Tok: https://www.tiktok.com/@bart.berkey?lang=en
    • Bart Berkey YouTube: https://www.youtube.com/@bartberkey
    • Bart Berkey Podcast: https://podcasts.apple.com/us/podcast/most-people-dont-but-you-do/id1556134592
    • Text 33777 “Humanility” - Bart will train you on how to insert humanity into your business and into your life 
      Email Bart Berkey: [email protected]

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      Digital HospitalityBy Shawn P. Walchef
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