Over the past eighteen months, the UK financial industry has been forced to react quickly to a rapidly changing fraud landscape. As the nature of fraud activity shifts, banks and other financial institutions are facing a myriad of new risks, threats, and challenges.

Meanwhile, the coronavirus pandemic has had a huge impact on people's lives, forcing the sector to deal with increasingly difficult consumer circumstances. Financial services providers have had to approach these unprecedented scenarios with a level of sensitivity and compassion. Many are looking to security strategies that streamline the authentication process, to ensure customer interactions are as stress-free and simple as possible.

To explore some of these challenges and opportunities further, FStech was joined by Ian McGuire, Security and Biometrics Specialist at Nuance.