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Episode Insights and Takeaways:

• Empathetic leadership is essential for employee engagement.
• Recognition can energize staff and improve morale.
• The person you report to significantly affects your work experience.
• Listening to employees is vital for organizational success.
• Building connections with staff enhances teamwork.
• Thank you notes can change lives and improve relationships.

Summary:

In this episode of Culture Change RX, Sue and Jean Scallon discuss the critical role of attitude, communication, and leadership in healthcare. Jean shares her extensive experience in behavioral health leadership and emphasizes the importance of supportive teams and effective communication in improving patient care and employee engagement. They explore how words can impact workplace culture and patient outcomes, and the significance of recognition and appreciation in fostering a positive environment.

Connect with Jean Scallon on LinkedIn:  https://www.linkedin.com/in/jean-scallon-ma-fache-cyc-p-9b857621/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events