How Bed and Breakfasts, Guest Houses and Inns Can Make More Money with Less Work

Hello I’m Yvonne Halling of www.bedandbreakfastcoach.com and this video is Part 4 in my series on how to use the internet to bring you more guests, more fun and more money, so if you’ve been frustrated and overwhelmed by so much conflicting advice out there on how to really use the internet for your benefit, then this series of 4 videos will help you.

Just to recap, there are 4 basic principles of using the internet to bring you more guests, and they are:

#1 Build a list

#2 Nurture and care for that list

#3 Provide regular content for that list

#4 Make offers to that list

In Part 1 of this series we talked about why you need to build a list and I took you through the steps of how to build a list by identifying the guests you’d most love to welcome and where to find them on Facebook, and then creating what’s known as a “lead magnet” for them to download.

In Part 2 I showed you why you need to nurture and care for your list by providing a series of emails that go out automatically once someone has “opted in”, so you build the know like and trust factor.

And in Part 3 I showed you how to provide regular content for that list, so you stay top of mind.

In this video, I’m going to show you how to make offers to your list. 

Now that you’ve taken the trouble to gather new friends which means start building a list of people who are interested in what you offer, and you’ve built the know like and trust factor in your follow up, and you’re now providing regular content for your list to consume, you’ve now earned the right to make an offer to them.

If you don’t bother with Steps 1,2 and 3 and you’re online going straight for the booking, it’s like expecting sex on the first date – you may get lucky, but you probably won’t.

So how do you make an offer to your new people now on your list?

Step #1

Depending on how many people are there, and how long you’ve been building, will dictate what you do next. You could survey them and ask them what they’re interested in and then create that. If you do this you’re more likely to hit the jackpot, because you’re offering something they’re asking for.

Step #2  

If you don’t want to survey them you could offer a “first time discount code” especially because they’ve never been before and you want to show them what you’ve got. If you’re going this route, then use some of your reviews to back up what you say about yourself. Social proof is worth a lot more than what we say about ourselves.

Step #3

Make your offer time-limited so they have to take some action within a given time period or they miss out. Human nature hates missing out, so you’re appealing to their natural tendencies to say yes to your offer.

If you’re feeling slightly squeamish about making offers to your list, then register now for my next Masterclass where I’ll show you how to do this with integrity, as well as other proven and tested strategies that will add at least 25% to your income in one season while you have more fun.

Click on the link below to register now and I’ll see you there.

And if you’ve liked this video, then hit the subscribe button to be the first to be notified when I post the next one.

www.bedandbreakfastcoach.com/masterclass

Hi I’m Yvonne Halling of www.bedandbreakfastcoach.com and this video is Part 3 in my series on how to use the internet to bring you more guests, more fun and more money, so if you’ve been frustrated and overwhelmed by so much conflicting advice out there on how to really use the internet for your benefit, then this series of 4 videos will help you.

Just to recap, there are 4 basic principles of using the internet to bring you more guests, and they are:

#1 Build a list

#2 Nurture and care for that list

#3 Provide regular content for that list

#4 Make offers to that list

In Part 1 of this series we talked about why you need to build a list and I took you through the steps of how to build a list by identifying the guests you’d most love to welcome and where to find them on Facebook, and then creating what’s known as a “lead magnet” for them to download.

In Part 2 I showed you why you need to nurture and care for your list by providing a series of emails that go out automatically once someone has “opted in”, so you build the know like and trust factor.

In this video, I’m going to show you how to provide regular content for your list so that you earn the right to stay in touch.

Many people go out on social media just with their offers of buy now, buy now, book a room, book a room, and that can often be annoying, especially if I see you doing that, and I don’t know you.

You need to build your network first, be someone people can relate to and then ask for the sale which we’ll cover in Part 4, but today, let’s talk about how and where to find regular content for your growing list.

The very best way is to create stories about your life, your B&B and what’s going on in your area. If someone has joined your list they’re looking to you to lead them towards the booking. It’s like OK then, show me what you’ve got.

So let’s not disappoint them, let’s show them.

Step #1 you can re-purpose the email content you created for your new subscribers into more blog posts and send your people there.

Step #2 you can go out with your iphone and take videos of things going on in your area and post them on your Facebook page and all around the internet, including Youtube, and send your people to them there.

Step #3 you can take one topic that gets the most interaction in one of your new groups and make a blog post about that, or even a video and share that with your growing list.

Step #4 you can ask other people to share your content, always leading back to your optin form so you’re constantly growing your list.

This is so much fun to do when you can get over yourself and your own fears, because in the next video, I’m going to show you how to make offers to your list, but if you try to skip the list building, care and nurturing, providing interesting content first, you’ll have little to no chance of making any sales, and you might as well just list with the online travel agents.

If you’ve liked this video, then hit the subscribe button to be the first to be notified when I post the next one, and if you’re curious to know how other B&Bs, guest houses and inns have put these basic internet marketing principles in place to add at least 25% to their income in one season, while working less and having more fun, then click on the link below to register for my next Masterclass.

Click on the link and I’ll see you there!

www.bedandbreakfastcoach.com/masterclass

Hello I’m Yvonne Halling of www.bedandbreakfastcoach.com and this video is Part 2 in my series on how to use the internet to bring you more guests, more fun and more money, so if you’ve been frustrated and overwhelmed by so much conflicting advice out there on how to really use the internet for your benefit, then this series of 4 videos will help you.

Just to recap, there are 4 basic principles of using the internet to bring you more guests, and they are:

#1 Build a list

#2 Nurture and care for that list

#3 provide regular content for that list

#4 make offers to that list

In Part 1 of this series we talked about why you need to build a list and I took you through the steps of how to build a list by identifying the guests you’d most love to welcome and where to find them on Facebook, and then creating what’s known as a “lead magnet” for them to download.

In this video, I’m going to show you how to nurture and care for that list.

Step #1 Once you’ve got someone to download your lead magnet and now subscribed to your list you’ll need to build a relationship with them. This means creating a series of emails that you can set up in advance and will automatically get sent out from your list manager, after they’ve downloaded your lead magnet.

So what do you say in these emails.

First thank them for trusting you with their details and reassure them that you’ll never share them with anyone else.

Then let them know what to expect from you, what kind of information you’ll be sharing if they stick around.

Step #2 - Invite them to take a look at a blog post on your website, or like your Facebook page or come and say hello anywhere else on the web where you frequently hang out.

In other words, make friends with them, and take care of them with your friendly communications.

You’re building the know like and trust factor here, so that when they’re ready they’ll book with you.

You’re also establishing your authority here, with valuable information that no-one else is bothering to offer, so that when they think of coming to your area for a particular reason, they’ll only think of you.

Step #3

Ask them to interact with you elsewhere on line or even become a friend on Facebook. You don’t need to let them in on your family events because you can add them onto a different friend list on Facebook, but you’ll be able to let them see interesting posts about your B&B and your topic about which you’re both interested and that will be valuable for them.

I know this can be challenging for many people, but if you want to grow your business without paying commissions to online travel agents, then using the internet yourself, is the way to go. And the good news is that much of this can be done on a set it and go basis, which means that once you’ve got it going, it will free up your time for other things you enjoy.

If you’ve liked this video, then hit the subscribe button to be the first to be notified when I post the next one, and if you’re curious to know how other B&Bs, guest houses and inns have put these basic internet marketing principles in place to add at least 25% to their income in one season, while working less and having more fun, then click on the link below to register for my next Masterclass.

Click on the link and I’ll see you there!

www.bedandbreakfastcoach.com/masterclass

Hello I’m Yvonne Halling and in this video I’m going to talk you about how to use the internet to bring you more guests, more fun and more money, so if you’ve been frustrated and overwhelmed by so much conflicting advice out there on how to really use the internet for your benefit, then this series of 4 videos will help you.

There are 4 basic principles of using the internet to bring you more guests, and they are:

#1 Build a list

#2 Nurture and care for that list

#3 Provide regular content for that list

#4 Make offers to that list

In this video, I’m going to show you how and why you need to build a list of guests and potential guests, because without this first step in place, the other 3 won’t work. This just isn’t any list, this is a list of names and email addresses that you have control over, and can communicate with on a regular basis.

So let’s start at the beginning.

Why do you need to build a list?

There’s a reason why the big online travel agents like booking dot com and Airbnb don’t share guests email addresses with you because they want to keep them for themselves. They’re building their own list, and right now, that list is so big they can do anything they want with it.

They can send emails to that list offering anything they like, even other peoples’ products and services like insurance, car hire, rooms at other B&Bs in different parts of the world, or even in your town because having a list like that is pretty much a licence to print money.

Every time they send out an offer to that list, a percentage of the list buys and they make money.

Can you see why you need to build a list too?

It doesn’t need to be as big as the online travel agents’ lists but you do need your own list, and the good news is you probably already have a list of guests, but you’re not controlling it. We’ll come to that part later, but today I’m going to show you how to start building a list of potential guests, meaning the people you’d love to welcome who haven’t yet made the decision to book a room with you.

Step #1 is to know who you want to attract and why. The internet is a big place with lots of noise and if you’re trying to attract the attention of anybody and everybody, it’s going to be a lot more difficult than if you can narrow it down to just a particular type of person, who likes a particular topic or two, that you also know about, and who also is potentially likely to visit your area.

Then you’ll be able to track them down much more easily.

So let’s take an example.

If you want to attract people who like crafting or quilting, you’ll be able to find them hanging out together in groups on Facebook. There are around 620 million groups on Facebook, all dedicated to their own particular topics, so do you think you can find a couple that relate to you? I think so too.

Step #2

Now that you’ve identified who you want to most welcome and you’ve found out where they hang out on line, you can request to join the relevant groups and find out what they’re talking about. Taking the example of the crafters or quilters, you could ask them if they ever go on crafting or quilting retreats, and if so, where do they like to go. Ask lots of questions to learn about them.

You’re gathering valuable intel which you’ll need for the next step.

Step #3 

Once you’ve gathered the information, make a list of the questions, challenges or topics they’ve raised and you can now turn their questions or challenges into content which will help them choose retreats, destinations and even you as their next retreat venue. 

So open a Word Document and list around 7 – 10 questions or challenges they’ve raised in your specific groups and which you can answer, then answer them with around 200 – 300 words. Add a picture for each topic if you can, then pop your branding which is something similar to your website banner to the top of each page. Add a photo and short bio about you and finally your website contact details and you’ve created what is known in internet marketing language as a “lead magnet”.

Congratulations! Now let’s put it to work for you so you can build a list of potential guests.

Step #4

You’ll need to sign up with what is known as a “list manager” such as Aweber, MailChimp or Constant Contact, and create a little sign up form on your website, where those who are interested can leave their name and email address in exchange for your new lead magnet.

Now you’re on your way to building a list - the first basic principle of using the internet to market and grow your business.

If you’ve liked this video, then hit the subscribe button to be the first to be notified when I post the next one, and if you’re curious to know how other B&Bs, guest houses and inns have put these basic internet marketing principles in place to add at least 25% to their income in one season, while working less and having more fun, then click on the link below to register for my next Masterclass.

Click on the link and I’ll see you there.

www.bedandbreakfastcoach.com/masterclass

Hi I’m Yvonne Halling of www.bedandbreakfastcoach.com and in today’s video, I’m going to talk about using online travel agents for your benefit, not theirs, so if you’re depending largely on them to bring you guests, then my 3 tips in this video will help you to reduce the commissions you may be paying to them, and take back control of your business.

Over the past few years, online travel agents have become a large player in running a B&B, guest house or inn, and why that is, is a subject of another video, but today, I want to help you to understand how you can use them as well as them using you.

Tip #1

If you can think of them as your “lead generation” partner, then you can shift the way you perceive them, from something you resent and even hate, to something you can use. Lead generation in the online world means the practice of attracting a customer for the first time.

Online travel agents can do this very well, because you pay them to do it in the form of the commissions.

However, once that guest has become a customer, it’s now up to you to keep them as a customer, so you’re not constantly paying for the next one and the next one and the next one forever.  

Tip #2

They’re in the business of making money, no matter how. They have to do this because they have shareholders, who’ve invested money in their business, and want a return on their investments. They’re constantly under pressure to make more and more money, so they’ll do whatever it takes to make that happen.

So to make more money, they need more bookings, so they’ll want you to reduce your prices, because in their world, reduced prices means more bookings. But that might not be right for you, so don’t do it.

The truth about reducing your prices is that you’ll start attracting a different type of guest, who may not match your product or the experience you’re offering. This will damage your brand, both in the eyes of those who do appreciate what you offer and are prepared to pay for it, and in the way you see yourself.  

If you’ve ever done a promotion with Groupon for example, you’ll know that the people your offer attracts, aren’t generally the ones who would stay with you, because the only reason they’re coming is because of your reduced prices. Those people can’t afford your normal prices, so they would never book with you, and are very unlikely to come back either, so why would you waste your time and energy with that anyway?

Tip #3

The online travel agents want total control of your business, so they can make more money. Resist that if you can. You don’t need to list ALL your rooms, ALL of the time. Can you just list one or two rooms just for online exposure? In some countries, you can put your prices up on those platforms, making it more attractive for your ideal guests to book directly with you, while covering the commissions you’re paying.

Whatever you do with the online travel agents, make sure that you’re calling the shots, not them. Be proud of what you offer and resist the urge to discount your prices. In the long run, you’ll be much better off both financially and emotionally.

If you liked this video and you want to know more about how to build a B&B, guest house or inn that works for you, instead of you working for the online travel agents, then click below to register for my next Masterclass, where I’ll show you the 4 key principles on how to add at least 25% extra to your income in one season, while working less.

And be sure to subscribe to my Youtube channel so that when I post the next video, you’ll be the first to know.

www.bedandbreakfastcoach.com/masterclass

Hi, I’m Yvonne Halling and in this video, I want to talk to you about the importance of doing things YOUR way in your B&B, Guest House or Inn, so if you’ve been asking others about how to run things and not feeling right about what they’re saying, then today’s video will help you to understand why.

If you’re just starting out, then it’s understandable that you’re looking for advice on how to do things properly. But first, you’ll need to understand the difference between principles or frameworks and opinions from other owners.  

For example, you may be asking what’s the best reservations system to use. And you’ll get dozens of opinions from other owners.  

The principle is that in today’s world, you need an online reservation system. The best one for you will depend on many factors, such as how many rooms you have, how many and which online travel agents you’re using or want to use, where you’re based in the world etc. There’s no one-size fits all. Yes, it’s good to get opinions from others, but they are just opinions – you’ll need to decide for yourself.

Someone locally may be telling you that you need to list with Airbnb because they’re doing really well with it.

The principle is that you’ll need to attract guests, but is Airbnb the best source of guests for you and your business? That will depend on what type of guests you want to attract and why, how you’ve set yourself up to take care of those guests, and whether or not you’re already good at attracting guests yourself.

Another owner may be saying that Instagram is the place to be right now, because they’re getting lots of enquiries from it. But is that where your ideal guests hang out? Could you do better engaging in some specific Facebook groups where your ideal guests are having conversations?

The principle is that you need to know who YOUR guests and why you want to attract them, and then find out where they’re gathering together online. That may or may not be Instagram for you.

Can you see how the principles are more important than the opinions or tactics of others?

So you might be asking yourself, so what are the principles of running a B&B, guest house or inn?

There are just 4.

#1 - Know who you want to welcome and why, based on three factors – where you’re geographically located, why people come to your area and your own expertise, knowledge and interests.

#2 – Set up your storefront meaning your website and online presence to attract those ideal guests to you, making you the obvious choice for the specific guests you want to welcome.

#3 – Consistently deliver the experience they’re expecting, so they write great reviews and some of them become raving fans and refer you to their friends and family.

#4 – Build your business on solid foundations with the 3 timeless, universal business systems – a system to attract guests yourself, a system to sell more to them, and a system to have them coming back again, so you’re not at the mercy of online travel agents forever.

When you put these 4 principles in place, you’ll know exactly the right thing to do for your business, and not what everyone else is telling you to do.  

If you liked this video and you want to know more about how to build a B&B, guest house or inn that works for you, instead of you working for it, then click below to register for my next Masterclass, where I’ll show you how to add at least 25% extra to your income in one season, while working less.

And be sure to subscribe to my Youtube Channel so that when I post the next video, you’ll be the first to know.

Hi I’m Yvonne Halling at www.BedandBreakfastCoach.com and in today’s video I’m going to share something which isn’t talked about in this industry, and that’s true burn out. How do you know when you’ve reached the end of your B&B road, and what do you do about it. So if you’re feeling like you really can’t do this anymore, then my 3 top tips today will help you.

When you’ve invested heavily in a property and perhaps been running your B&B, guest house or Inn for several years, decades even, and you’re feeling like you really can’t go on, it can be very difficult to stop.

You’ve got staff to think of, regular returning guests who expect you to be there year after year, and the fact that maybe this was your dream once upon a time, but it isn’t any longer.

As human beings, we’re constantly evolving on this journey called life. But we sometimes get stuck on trying to make life easy and good for others, but forget about ourselves in the process.

You might be feeling resentful towards your guests, your staff who depend on you, and you really can’t face “giving up”.

I was in this situation myself.

I had been running my own B&B for many years and what started out as a match made in heaven between me and our guests, turned into something I was no longer in alignment with, and couldn’t face doing any more. I had moved on, evolved and no longer wanted to talk about the things my guests were coming for. I was no longer that person and my heart wasn’t in it anymore.

But in my head, I felt obligated to everyone around me, including my guests, so much so that over time, the feeling of wanting to stop and move on got so strong, I could barely get out of bed in the mornings.

And the need to move on and evolve into the next version of myself was eating away at my soul and I couldn’t contain it any longer.

So I stopped. I closed the B&B and left.

And what a relief that was! Many people thought I was crazy, and couldn’t understand it. 

But I knew it was the right thing to do, for me.

So if you’re feeling like you can’t go on, Let me reframe it for you, so you can make the right choice for you going forwards.

Tip #1

There is no great rule book in the sky that says if you open a B&B, your dream business, you have to do it forever. You can do it for as long as you choose and want to, and you can stop whenever you want to as well. It’s your life, and you get to do what you want. That’s one of the privileges of living in a democratic developed society.  

If it was your dream once, but is no longer, find the courage to let go and move on. If you don’t that resentment you’re feeling right now is only going to get stronger and you could self destruct at some point. Best to avoid that if you can.

Tip #2

Feeling obligated to others and staying for their benefit, is a form of insult to them. What you’re really saying is that they can’t look after themselves, so you have to it. It’s insulting because they’re adults too and they too can choose what they do with their lives. They don’t need you to make it OK for them, even if they think they do. They don’t. When you take the lead and go your own way, you’ll unconsciously give them permission to do that too, and after they’ve got over it, they’ll thank you for allowing them to do that.  

It’s a bit like keeping them in the role of children, who can’t fend for themselves, while maintaining their reliance on you. A kind of co-dependency that is essentially unhealthy for all concerned.

Set yourself free, and you’ll set others free too in the process.

Tip #3

Use the experience you’ve had with your B&B to your advantage. Nothing is wasted. You have gained many skills that can be put to good use in your future evolution even if you don’t know what that is right now. Take some time to get to know yourself in a new way. Do some personality tests and discover your values, strengths, weaknesses and preferences to guide you forwards. There are dozens of them online – put aside your scepticism and find out who you really are at this moment in time, so that when you come face to face with the next opportunity, you’ll know for certain that it’s the right one for you. There are no mistakes, just learning experiences that teach us about ourselves. Let go and enjoy the ride.

If you’ve enjoyed this video and want to know more about how to run a B&B, guest house or inn in a way that doesn’t leave you feeling resentful, cynical or just plain burned out, then register now for my upcoming masterclass by clicking on the link below.

And remember to subscribe to my channel to be the first to get notified when I post the next video.

In the meantime, wherever you’re at on your journey, I wish you well.

Hello I’m Yvonne Halling from www.BedandBreakfastCoach.com and today’s video is about burnout, so if you’re nearing the end of your season, and you’re feeling tired and worn out, or you’ve been doing this for many years and aren’t really sure how you can get up and do it all again next season, then my 3 top tips to deal with and avoid burn out in this video will help you.

Let’s face it, running a B&B, guest house or inn is hard work. You wear lots of hats and your time is often stretched, but here’s the thing. We all have 24 hours in a day. It’s a question of how you use those precious 24 hours that determines how you’re going to feel at the end of each day, week, month and season.

If you’re allowing your guests to dictate how you spend your time, such as not being clear on check in and check out times and sticking to them, then you could start to feel resentful towards your guests.

If you spend all evening chatting with them, because you think they want you to, whether that’s true or not, then you’re putting their needs before your own, and that could also cause resentment.

Unacknowledged resentment is a big problem in this industry. Most owners think that they shouldn’t be feeling this way, so put on a big smile for their guests, stuff it down and soldier on.

If you’re doing that, and you want to find a way to live more peacefully and in alignment with yourself and your guests, then here’s what to do instead.

Tip #1

Set your check in window to 2 hours if you can. It will depend largely on where you are, who your guests are and what you offer, but if it’s more than 4 hours right now, then look at how you can narrow it down just a little bit. There will always be exceptions of course, and we need to be flexible, but if you can, fix a 2 hour window to reduce your waiting around time, so you can claim back more time for yourself.

Tip #2 

Stick to your check in times and don’t allow your guests’ poor planning to violate them. If someone rings the bell or shows up unannounced outside of your check in window, either don’t answer the door or charge them. They made a decision albeit unconsciously that you were going to “pay” for their inability to plan correctly, and you can’t afford to accept that. Figure out a way to train your guests to roll the way you want them to and enjoy the peace of mind that comes with this.

Tip #3

Take time off for yourself every day. It’s your life, you get to decide how you will live it. Devise a schedule for yourself that allows you at least 2 hours a day relaxing or doing something away from the business, that re-charges your batteries, so that when you open the door to your guests at check in time, you look and feel amazing being 100% present for them and ready to deliver your unique experience.

And if you’re still feeling burned out, then you could be at the end of your B&B life, which we’ll talk about in another video.

If you’d like to find out more about how to free up even more of your time by having a systemized business that runs on your terms, and makes you more money, with less stress then register for my next Masterclass by clicking on the link below.

And if you liked this video, and you want to be notified when I post the next one, then click the red Subscribe button and I’ll see you again soon.

Hello, I’m Yvonne Halling and in today’s video I’m going to talk about the one thing that will allow you to make more money, attract the guests you love, while doing less work, and it’s available to you right now.

So if you’re stuck on the hamster wheel of trying to get more and more guests, or looking for yet another online travel agent to list with, or you’re looking for another quick trick to use on social media, then stay tuned, this video will help you.

In my private clients group last week, someone reported her best August since 1997, and while we were all celebrating her enormous achievement, someone else asked “what’s the one thing that you did that made that result happen”.

What she said was gold.

You might think that it would be keeping rooms clean and refreshed every year, or adding more extras into the deals, or discounting prices to get more bookings, or being extra specially nice to guests.

But it was none of that.

Here’s what she said:

The one thing is "confidence". I have confidence in what I offer here, in my upsells, in the whole system. In myself--seeing myself as the '’expert", a specialist, a professional, not a hobbyist. And in that "professional mode" I take care of my guests, and by extension, take care of the money they bring in and that act alone attracts more guests and more money. And from there, I am not desperate to take anybody at any cost. 

If you’d like to find out how to bring in this level of confidence and certainty to your own life, then I invite you now to register for my next Masterclass by clicking on the link below. On this free online training, I will show you the simple 4 part framework that will have you too, making more money, without doing more work, or adding more extras, or discounting your prices.

Click below to register now and I’ll see you there!

https://bedandbreakfastcoach.com/masterclass/

And if you’ve liked this video then hit the red subscribe button in my Youtube Channel, so when I post the next one, you’ll be the first to know.

Hello, I’m Yvonne Halling and in today’s video I’m going to talk about the psychology that you need to be aware of while running your B&B, guest house or inn, so you can tap into the 6 key areas of life that matter to us all.

So whether you’re new or been doing this for a while, this video will help you to identify the key areas you could be putting some simple psychology to work to take your business to new heights, without doing any more work, or trying to get any more guests.

As humans, we have 6 basic human needs. Maslov first identified them, and many famous people like Stephen Covey and Tony Robbins have built upon them to give us a framework in which to use them.

Today, I’m going to talk about two of them, the need for certainty and the need for contribution as to how they apply to your B&B, guest house or inn, and why it’s important to know this.

Let’s start first with our basic human need for certainty. Your guests are looking to you to make them feel safe when they book with you, arrive with you and stay with you. This means re-enforcing their desire to feel certain about their choice, especially in front of a loved one, and to feel that you know what you’re doing.

If you show up either online before they book, before they arrive or during their stay with you, as someone who is not in control of their own certainty, you will not meet their needs in this area. This will result in a disappointing experience for them and for you, and quite possibly result in a mediocre or negative review.

It’s not enough to be positive on a good day. You must show up positive, optimistic and certain of yourself and what you offer, every single time, online and offline. What goes on behind the scenes is of no importance to your guests, and they should never hear about it. If it’s the end of the season, and you’re tired, then why not take regular naps during the day, or get more sleep at night?  

Let’s move on to contribution. This is our basic human need to feel like we’re making a difference, that somehow something was better because of us. One of the ways you can do this, is to make sure your guests know how important them staying with you is to your local community, not just you.  

You could let them know how much you love to contribute to your community and how they are part of your ability to do that. When guests stay with you, you buy more breakfast supplies, so the local store does more business. You employ local cleaners so they can feed their families too. Likewise with your laundry service and your other team members. Let them know how much it means to them all, and you’ll tap into their need to contribute, and you’ll have another loyal guest, because you did this.

If you enjoyed this video and you’d like to know more about the psychology of running a B&B, guest house or inn and how this alone can make you more without doing more work, then register now for my next Masterclass by clicking on the link below. 

https://bedandbreakfastcoach.com/masterclass/

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