In this episode, Maya and Christine unpack the seismic shift in luxury retail—where sales staff evolved into brand ambassadors, relationship architects, and cultural translators. 🏬✨ What do Chanel, Louis Vuitton, and Kering have in common? They bet big on people, not just platforms. From clienteling apps boosting sales by 20% to recruiting from hospitality and finance, brands rewrote the playbook. 🎯 But with 36% of shoppers saying in-store experiences worsened, the stakes remain high.

👉 Click here to unlock Christine's full Exclusive!

For more updates, follow us on LinkedIn at International Association of Department Stores - IADS, check out our Substack, visit our website at www.iads.org for additional resources, and learn more here!

Get full access to IADS’ Exclusive Insights at iads.substack.com/subscribe