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How business managers should think about loyalty, with Emily Ong
Today, we're diving into how business managers should understand and approach customer loyalty.
The goal of this episode is to provide insights into loyalty elements that engage consumers and drive results.
Our guest for today is Emily Ong, a business and product loyalty leader with over two decades of experience in customer-facing businesses.
In this episode we cover:
Customer loyalty from a business manager perspective
Is a loyalty programme about giving rewards?
Loyalty mechanics to start with
Where to start with customer data
Connect with us:
Emily Ong: https://www.linkedin.com/in/emilyongsg/
Irek: https://www.linkedin.com/in/iklimczak/
Open Loyalty: https://www.openloyalty.io/
Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast
Contact: [email protected]
View all episodes
By Open LoyaltyToday, we're diving into how business managers should understand and approach customer loyalty.
The goal of this episode is to provide insights into loyalty elements that engage consumers and drive results.
Our guest for today is Emily Ong, a business and product loyalty leader with over two decades of experience in customer-facing businesses.
In this episode we cover:
Customer loyalty from a business manager perspective
Is a loyalty programme about giving rewards?
Loyalty mechanics to start with
Where to start with customer data
Connect with us:
Emily Ong: https://www.linkedin.com/in/emilyongsg/
Irek: https://www.linkedin.com/in/iklimczak/
Open Loyalty: https://www.openloyalty.io/
Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast
Contact: [email protected]