The Center for Employment Opportunities (CEO) provides wrap-around support and employment services to people returning home from incarceration. While participant feedback was always important to their work, CEO was looking to better understand the range of their participants' experiences and use it to improve the services they provide. MDRC's Center for Data Insights (CDI) partnered with CEO and used data science tools and qualitative research to better utilize the feedback CEO was receiving from their participants.

In this episode, Leigh Parise first talks with Alissa Stover, a former research analyst at MDRC and CDI. Alissa describes CDI's partnership with CEO, the importance of big-picture thinking in data science, and their implications. Ahmed Whitt, the director of learning and impact at CEO, then explains the critical lessons that were learned.