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In this episode, we explore how well-intentioned policies like the 24-hour cancellation policy can actually harm you, your program, and your students. We delve into the psychology behind why these flexible policies often lead to negative outcomes and how they contribute to financial instability and higher stress levels. We'll share a proven solution that boosts student attendance, enhances program sustainability, and preserves your sanity. Discover the hidden costs of lenient cancellation policies and learn how to implement a robust policy change seamlessly. This shift can lead to better student retention, higher satisfaction, and overall program success.

Join us for a transformative discussion on creating more structured and effective cancellation policies in the horseback riding industry.

00:00 Introduction: Are Your Policies Harming More Than Helping?

01:10 Welcome to Hoof Falls and Footfalls

02:49 The Problem with 24-Hour Cancellation Policies

07:58 Hidden Costs and Human Psychology

23:49 The Solution: A New Policy for Success

27:53 Implementing the New Policy

30:05 Conclusion and Community Engagement

Disclaimer: The information provided by Hoof Falls & Footfalls is for educational purposes only and is intended to support instructors in expanding their knowledge and skills. It is not a substitute for professional training, certification, or individual judgment. By choosing to implement any of the ideas, techniques, or practices shared here, you do so at your own risk and accept full responsibility for the outcomes. Hoof Falls & Footfalls and its creator, Saebra, assume no liability for any injuries, damages, or losses resulting from the use of the information provided. Always ensure the safety and well-being of your students, horses, and yourself by following appropriate safety guidelines and industry best practices.