🚀Upgrade you coffee game➡️https://friedrichscoffee.com/

☕️ Own a Cafe?➡️https://www.skool.com/coffee-shop-pros-7971

🗣️To be unclear is to be unkind🗣️

Owning a café means having tough conversations—late shows, bad attitudes, write-ups, and sometimes letting people go. In this Pulling Shots episode, Sam & Kailee share real stories and practical frameworks for handling difficult conversations in a coffee shop setting without killing morale.

You'll learn:

When to address an issue vs. when to let it go

Why "to be unclear is to be unkind" (and how to be direct)

Paper trails & write-ups that protect you and coach fairly

Gen Z vs. Millennials: giving feedback that lands

Manager first, friend second—without losing heart

Why customers forgive quickly when you fix the team

👇 Helpful links • Try our premium Origin Stories coffee subscription: https://friedrichscoffee.com/product/limited-reserve-subscription/ • Wholesale coffee for cafés: https://friedrichscoffee.com/wholesale/ • Our café app / order ahead: https://friedrichscoffee.com/order/ • Podcast on Spotify/Apple:https://podcasts.apple.com/de/podcast/pulling-shots/id1785396010