In Season 2, episode 4 of Uniphore's Conversations That Matter podcast, Andrea Ayers shared her insight on how the contact center industry is evolving in the WFH world and what that means for the employee experience.

Andrea J. Ayers is the former President and Chief Executive Officer of Convergys Corporation, and has been a director of the Company since December 2014. She had a significant role in the transformation of Convergys from a company with three business lines to a customer management solutions company with approximately 125,000 employees worldwide. Her expertise in multi-channel customer experience, customer management analytics and technology was extremely valuable for the conversation and as a board member of Uniphore.