In this C.U. On the Show episode, host Doug English digs into the real-world mechanics of AI adoption with Credit Union 1’s Todd Gunderson and nCino’s Nicole Haverly. You’ll hear why “member experience is the new rate,” how automation frees humans for deeper advice, and the simple question that jump-started a credit-union-wide transformation.

Check out the ACT Advisors Blog for a written summary of this episode!

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