In this episode of C.U. On The Show, host Doug English welcomes back Heather McKissick of CUES to explore how credit union leaders can effectively lead during volatile, uncertain, chaotic, and ambiguous (VUCA) times. Drawing on her expertise and recent publication, “Leadership in Polarized Times,” Heather outlines four essential tools for staying grounded and creating resilient organizations—even when external conditions are anything but stable.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit Home - ACT Advisors®Email [email protected] if you have an idea for a future guest or topic.

Learn how Gary Jeter of TruStone Financial and Kirk Drake of Credit Union 2.0 are using AI to revolutionize internal operations, reimagine member service, and build agile, future-ready credit unions. If you’re unsure how to begin with AI or want to make your early efforts impactful, this episode will light the path forward.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit Home - ACT Advisors®

Email [email protected] if you have an idea for a future guest or topic.

In this episode of C.U. on the Show, Doug English welcomes Michael Bell back for an eye-opening conversation about a hidden trend in the credit union world: acquiring non-bank businesses. Discover how credit unions are strengthening member relationships and diversifying income streams by buying companies like title agencies, insurance firms, and real estate businesses. If you're looking for a growth strategy that goes beyond traditional banking, you’ll want to stream this episode.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit Home - ACT Advisors®

Email [email protected] if you have an idea for a future guest or topic.

In this episode of CU On the Show, host Doug English speaks with Mitch Rutledge, CEO and co-founder of Vertice AI, and Fred Eisel, CEO of Vizo Financial. Together, they explore how artificial intelligence is reshaping the credit union landscape, particularly in the face of declining membership, limited resources, and the push for personalized financial services. Learn how data-driven decisions can be the key to sustainable growth.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit Home - ACT Advisors®

Email [email protected] if you have an idea for a future guest or topic.

In this episode of CU On the Show, host Doug English speaks with Mitch Rutledge, CEO and co-founder of Vertus AI, and Fred Eisel, CEO of Vizo Financial. Together, they explore how artificial intelligence is reshaping the credit union landscape—particularly in the face of declining membership, limited resources, and the push for personalized financial services. Learn how data-driven decisions can be the key to sustainable growth.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit https://act-advisors.com

If you have an idea for a future podcast guest or topic, email [email protected]

When rapid growth slows, and headwinds grow stronger, how do credit union leaders pivot with purpose? In this episode of CU On The Show, Jefferson Financial Federal Credit Union CEO Mark Rosa and Olden Lane CEO Mike Macchiarola share a candid, behind-the-scenes look at his journey from 20+ years of successful growth through mergers to the bold decision to be acquired. The result? A powerful reflection on leadership, humility, and the evolving role of credit unions in a changing economic landscape.

Check out the ACT Advisors blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit https://act-advisors.com

If you have an idea for a future podcast guest or topic, email Doug - [email protected]

What really drives CEO compensation in credit unions? It’s more than just the numbers. In this episode of CU On The Show, JP O’Connor, executive compensation consultant at Park Compensation Consulting, joins Doug English to reveal how board backgrounds, financial experiences, and biases influence executive pay decisions.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit Home - ACT Advisors®

Have an idea for a future podcast guest or topic? Email [email protected]

In this episode of CU On The Show, Doug English welcomes back Todd Spiczenski to give an exclusive preview of the 2025 Governmental Affairs Conference (GAC)—set to be one of the biggest and most impactful events for credit union leaders in 2025. With record-breaking attendance numbers, a sold-out exhibit hall, and a powerhouse lineup of keynote speakers, GAC 2025 is a must-attend event for credit union leaders. Want to see a written version of this episode? Visit How GAC 2025 Is Breaking Records - And Why You Need to Be There - ACT Advisors®

In this episode of “C.U. On The Show” Doug English sits down with Steven Kozlowski, associate professor of finance at Fairfield University, and Sam Brownell, founder of CU Collaborate, to explore the complex dynamics of credit union mergers. Steven shares groundbreaking research on how merger motivations, whether distress-driven or voluntary—impact members and institutions, while Sam provides actionable insights on using data to maximize member benefits. Together, they discuss the opportunities, challenges, and moral considerations of mergers, offering valuable takeaways for credit union leaders navigating consolidation in today’s landscape.