In this episode of C.U. on the Show, host Doug English sits down with Lee Silber—author of The Credit Union Way—to explore why stories of compassion, connection, and community remain at the heart of the credit union movement. From tellers who create policies on the fly to help members in need, to branch managers who step in during times of crisis, Silber makes the case that smaller, more personal institutions have a unique advantage.

Watch the video episode on YouTube: https://youtu.be/A1AXoHaeP9I

Read the episode summary on the ACT Advisors Blog: How Credit Unions Win with Heart and Humanity | ACT Advisors

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How should a credit union apply insights from the 2025 CUES Executive Compensation Survey? In this episode of C.U. On The Show, host Doug English, CFP®, speaks with Sharon Messmore of CUES about how credit unions can interpret survey data, identify trends, and use the findings to support fair, transparent, and strategically aligned compensationstructures.

Watch the video on YouTube: https://youtu.be/Ul3FPnVNxog

Visit the ⁠ACT Advisors blog⁠ for a written summary of this episode.

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In this C.U. On The Show episode, host Doug English sits down with payments futurist Becky Reed of BankSocial and Cooper Thompson, VP of Innovation for Embedded Finance & Digital Assets at Fiserv. They explain what stablecoins are, how wallet-based payments work, and how blockchain transparency could enhance fraud-prevention efforts in financial services.

Watch the video on YouTube: https://youtu.be/kGrh59qkRfc

Visit the ACT Advisors blog for a written summary of this episode.

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In this episode of C.U. on the Show, host Doug English sits down with Peter Myers to unpack a practical framework for CEO oversight that ties compensation, evaluation, and strategy into one coherent system. If you’re a CEO, board chair, or emerging executive, you’ll walk away with steps to reduce friction, improve accountability (in the positive, rewarding sense), and keep your credit union’s strategy front and center.

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View a written summary of this episode here: How To Align CEO Compensation with Strategy | ACT AdvisorsEmail [email protected] with topic or guest suggestions.

In this episode of C.U. On The Show, host Doug English sits down with leadership and succession expert Deedee Myers to unpack what modern, strategic succession planning looks like in 2025. From board governance and culture to developing internal candidates who can truly compete with the external market—and keeping the executive team aligned as timelines shorten—this conversation gives credit union leaders a clear, actionable path. Looking for the video version?

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Visit the ACT Advisors Blog for a written summary of this episode.

In this episode of C.U. on the Show, host Doug English sits down with Steve O’Donnell, CEO of One Nevada Credit Union, and Saroop Bharwani, co-founder of Senso AI, to explore how artificial intelligence is reshaping credit unions. From improving call center performance to building member loyalty and even optimizing for AI-driven search engines, this conversation unpacks actionable strategies every credit union can learn from. Visit the ACT Advisors Blog for a written summary of this episode.

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In this episode of C.U. on the Show, Doug English sits down with Sam Das, Managing Director at TruStage Ventures, and Chris Coleman, Co-Founder of Clutch, to explore how artificial intelligence is transforming the credit union industry. From speeding up lending and deposit processes to personalizing member interactions, they share real-world examples, efficiency gains, and the cultural shifts credit unions need to embrace to compete. Check out the ⁠ACT Advisors Blog⁠ for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit ⁠Home - ACT Advisors®⁠

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In this C.U. On the Show episode, host Doug English digs into the real-world mechanics of AI adoption with Credit Union 1’s Todd Gunderson and nCino’s Nicole Haverly. You’ll hear why “member experience is the new rate,” how automation frees humans for deeper advice, and the simple question that jump-started a credit-union-wide transformation.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit Home - ACT Advisors®

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In this episode of C.U. On The Show, host Doug English welcomes back Heather McKissick of CUES to explore how credit union leaders can effectively lead during volatile, uncertain, chaotic, and ambiguous (VUCA) times. Drawing on her expertise and recent publication, “Leadership in Polarized Times,” Heather outlines four essential tools for staying grounded and creating resilient organizations—even when external conditions are anything but stable.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit Home - ACT Advisors®Email [email protected] if you have an idea for a future guest or topic.

Learn how Gary Jeter of TruStone Financial and Kirk Drake of Credit Union 2.0 are using AI to revolutionize internal operations, reimagine member service, and build agile, future-ready credit unions. If you’re unsure how to begin with AI or want to make your early efforts impactful, this episode will light the path forward.

Check out the ACT Advisors Blog for a written summary of this episode!

Want to learn more about Doug English and ACT Advisors? Visit Home - ACT Advisors®

Email [email protected] if you have an idea for a future guest or topic.