On this episode, Amelia welcomes Robin Gareiss, CEO and Principal Analyst at Metrigy, to explore the crucial role of customer experience (CX) in organizational decision-making.

Key Takeaways:

- Increased prioritizing of customer engagement.

- Strategic approaches to enhancing CX technology.

- The growing significance of self-service options like chatbots.

- How CX technology improves the empowering of agents.

- The value of quick decision-making based on performance analytics.

- A unified view on performance, integrating various data sources.

- Enabling a comprehensive understanding and strategy formulation for CX.

Resources Mentioned:

Robin Gareiss - https://www.linkedin.com/in/robin-gareiss-91413a/

Metrigy - https://metrigy.com/

This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions.

#CXO #CX #ContactCenter #CustomerService #CustomerExperience