When a dental practice grows beyond one location, the things that used to live in your head suddenly need systems, dashboards, and clean data behind them. Without that foundation, growth slows, problems hide longer, and decisions get made on instinct instead of insight.

In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Vincent Cardillo, founder of Mava Dental Advisors and a 25+ year veteran in scaling dental service organizations. Vincent led one group to #14 on the Inc. 500 list with 12,896% growth, and today he provides outsourced C-suite services to emerging dental groups through Mava and their proprietary performance platform, Pronto.

Don and Vincent unpack what actually changes when a single practice becomes a group, why most owners struggle with the same five gaps (org chart, accountability, SOPs, training, and numbers), and how to coach yourself out of the "I'll just do it myself" trap. Vincent also breaks down the four KPI buckets every group should be tracking — financial, operational, clinical, and culture — and shares a powerful insight: focusing on just two metrics (missed calls and percentage of new patient calls booked) can grow your new patient count by 20% in three months without spending another dollar on marketing.

In this episode, you'll learn:

• The five biggest operational gaps owners hit when scaling from one to multiple locations
• Why promoting your most loyal team member into management can backfire — and how to handle it
• How to have the honest "what do you really want?" conversation with long-tenured staff
• The four KPI buckets every dental group should track (financial, operational, clinical, culture)
• The two metrics that can lift new patient numbers 20% in 90 days
• Why benchmarks matter more than dashboards
• How data-driven groups build the confidence to open practice #2