In this episode, Ben Tuinei and Naren Arulrajah dive into one of the most overlooked threats facing dental practices today: the long-term damage caused by the wrong kind of marketing. Through relatable stories, including a surprising tale about a broken hard drive, Ben and Naren reveal how DIY marketing, copied tactics, and "doing something just to be busy" can quietly sabotage a practice's growth. From slow websites and poor SEO to discount-driven ads that attract the wrong patients, this episode uncovers the invisible leaks that hurt practices without dentists ever realizing it.

What's the secret to keeping patients for life? In this episode, Naren Arulrajah and Ben Tuinei unpack how trust, empathy, and consistency, not gimmicks or discounts, are the real keys to patient loyalty. They dive into how emotional connections, marketing beyond the chair, and strong internal team culture drive long-term retention. Whether you're overwhelmed by insurance or struggling with patient turnover, this episode gives you practical, proven strategies to build lasting relationships and take back control of your practice's growth.

In this episode of Insurance Untangled, Ben Tuinei is joined once again by insurance expert Tessina Bullock. Together, they dive into one of the most frustrating issues dental teams face today — the rising culture of insurance claim denials.

From scaling and root planing (SRP) denials to unfair bundling of buildups and other procedures, Ben and Tessina break down what's really happening and why so many valid claims are getting rejected. They also share smart ways to appeal denials, how to hold insurance companies accountable, and when to report trends to the ADA and your insurance commissioner.

If your team is stressed, wasting hours on appeals, or constantly underpaid, this episode offers powerful insights and actionable tips to help you push back and get paid what you've earned.

In this episode of the Insurance Untangled Podcast, Naren Arulrajah and Ben Tuinei dive into one of the biggest challenges in dentistry: the feeling of being trapped by PPOs. They discuss the emotional and financial toll of insurance dependence, why many dentists fear leaving PPO networks, and practical strategies to regain control and profitability. You'll hear real examples, including a dentist who doubled her income while working fewer days, and actionable insights into how SEO, Google reviews, and smart marketing can help you build a fee-for-service practice that thrives without insurance constraints.

In this powerful episode of the Insurance Untangled Podcast, co-hosts Ben Tuinei and Naren Arulrajah break down what it really means to have a PPO exit strategy. If you're a dentist feeling stuck with shrinking reimbursements and rising administrative work from insurance companies, this episode is for you. Ben and Naren walk through the steps to evaluate which PPO plans are helping or hurting your bottom line and share how marketing can replace low-value patients with ones who value your care and pay full fees. If you've been thinking about cutting ties with insurance—or just want to stop losing money on low-paying plans—this episode gives you the roadmap to start that journey.

In this episode of Insurance Untangled, host Ben Tunei breaks down urgent 2025 changes in umbrella networks — also known as leasing or rental networks — and how they impact your PPO contracts, fee schedules, and in-network status. Learn how insurance companies like MetLife, Cigna, and Delta Dental use these networks to lower your reimbursements without notice. Ben shares smart, practical tips to help you protect your income, reduce insurance dependence, and make informed decisions when new network announcements hit your inbox. If you want to stay ahead of shifting insurance strategies and keep your dental practice profitable, this episode is a must-listen.

In this episode of Insurance Untangled, host Ben Tunei sits down with co-host and marketing expert Naren Arulrajah to talk about one thing every dental practice needs: strong marketing basics.

They break down what really works in 2025, like how to build a website that turns visitors into real patients, why SEO is a long-term win, and how Google Ads can help when you need patients fast. Naren also explains why dentists shouldn't rely too much on social media for new patients, and instead focus on things that bring real results.

Whether you're starting fresh or just want to make sure you're doing the right things, this episode gives you a clear path forward

In this episode of the Insurance Untangled Podcast, hosts Naren Arulrajah and Ben Tunei discuss how slowing down and spending more time building real relationships with your patients can help you reduce your dependence on PPOs, increase profitability, and rediscover the joy in dentistry. Learn how patient trust leads to stronger case acceptance, happier teams, and lasting practice growth. Featuring practical insights, personal stories, and proven strategies, this episode is a must-listen for dentists who want to build a thriving, relationship-driven, fee-for-service practice.

In this episode of Insurance Untangled, hosts Ben Tuinei and Tessina Bullock talk about why more dentists are walking away from insurance networks. They share the top reasons behind this shift — like unfair SRP denials, confusing contract limits, and low reimbursement rates that make it hard for doctors to give the care patients deserve.

Ben and Tessina also explain how insurance companies' policies often go against what's best for patients and practices. They show why going out of network can give dentists more freedom, better income, and peace of mind while helping patients get the treatment they truly need.

SEO is often seen as complicated and overwhelming, but in this episode, Ben Tuinei and Naren Arulrajah break down why it can be your dental practice's most powerful tool. Discover why there's no quick fix in SEO, the key benchmarks every dentist should measure, and how Google's shift to AI-driven search is changing the game. You'll also learn practical ways to attract ideal patients, reduce dependence on PPOs, and position your practice for long-term growth.