At Workday Rising in Barcelona, ET spoke to Karen Minicozzi, Vice President, Pre-sales, Workday. Workday had just completed its annual survey and revealed a 98% customer satisfaction rating. We talked about how Workday looks at engagement with customers from pre-sales through to the in-life experience. Minicozzi gives some insights about how Workday manages that lifecycle and how […]

At Workday Rising in Barcelona, ET spoke to Karen Minicozzi, Vice President, Pre-sales, Workday. Workday had just completed its annual survey and revealed a 98% customer satisfaction rating. We talked about how Workday looks at engagement with customers from pre-sales through to the in-life experience. Minicozzi gives some insights about how Workday manages that lifecycle and how […]

At Workday Rising in Barcelona, ET spoke to Karen Minicozzi,&nbsp;Vice President, Pre-sales, Workday. Workday had just completed its annual survey and revealed a 98% customer satisfaction rating. We talked about how Workday looks at engagement with customers from pre-sales through to the in-life experience.&nbsp;Minicozzi gives some insights about how Workday manages that lifecycle and how […]

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How do you achieve 98% customer satisfaction

How do you achieve 98% customer satisfaction