<p>This week Bianca and Mara discuss the key traits of a customer-first business, such as investing in market research and prioritizing strong customer service.</p>

This week Bianca and Mara discuss the key traits of a customer-first business, such as investing in market research and prioritizing strong customer service.

How do you know if you're customer-first?

The strategist and designer behind a boutique branding agency in Harlem answer real questions from small business owners around building an irresistible brand.

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How do you know if you're customer-first?

How do you know if you're customer-first?